Baggage Operations Manager Dnata

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If youre inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Baggage Operations Manager, you will safely and efficiently plan and manage daily baggage operations, including the build-up and breakdown of arrival, transfer, and departure baggage. You will plan and manage all resources within the area to deliver an efficient and high-performing operation that meets customer requirements and supports overall On-Time Performance (OTP); limitation of Mishandled Baggage (MHB); Arrival Delivery Performance (ADP).

In this role, you will

• Be accountable for the planning, control, and performance of resources across the baggage process to support customer satisfaction and overall on time performance.
• Continuously review opportunities to maximise availability and utilisation of assets and resources across Airside Operations to manage cost effectiveness.
• Deliver savings through the implementation of optimal task allocation, process efficiency, and improved resource management.
• Be responsible for the on-time deployment of resources (people and equipment) to execute the baggage process to agreed time, quality, and cost.
• Lead regular reviews of task start and end times and resource utilisation as part of the plan–control–review cycle and continuous improvement.
• Be responsible for ensuring appropriate levels of inspection, audit, and maintenance are carried out within the area, with action plans in place for any areas of non-compliance or risk.
• Ensure the safety of staff by supporting and developing a culture where all people working in the Baggage department possess the skills, knowledge, and confidence to work safely, feel respected, and are engaged in helping everyone stay safe.
• Role model desired safe behaviours, wear appropriate PPE, lead with safety, seek opportunities to celebrate successes and achievements, and challenge others when risks are observed.
• Be accountable for the day-to-day baggage process, ensuring timely delivery against defined SLAs and within cost for baggage build-up, breakdown, and associated activities, supported by robust methods to measure performance.
• Be responsible for identifying areas that are under-performing or at risk and taking the necessary actions through targeted action plans.
• Work with other managers and the baggage community to identify recurring trends or issues that are impacting, or at risk of impacting, the operation, and seek innovative ways to address these.
• Present relevant annual budget information relating to resource and CAPEX requirements to the Manager Baggage and Cargo Logistics and Manager Airside Support.
  
  

This is a Safety Sensitive Role.

Qualification

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3)
• 8+ years’ relevant industry experience, preferably with a major airline or ground handling company
• Relevant operational knowledge aligned to baggage handling and airport operations
  
  

You Will Have An Edge If You Have

• Airport Operations experience
• Baggage Handling experience
• Baggage Reconciliation / Management Systems (BRS / BMS) experience
• Experience of working with, and have knowledge of, different types of Baggage Handling Systems (BHS)
  
  

At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if youre looking for a challenging and rewarding opportunity apply today and join our team.

Recruitment Process and Timeline

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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