B2B Marketing Communications Manager

Job Title: Customer Reference Manager 
Location: Dubai, (Also could be based in Qatar, Saudi Arabia (META Region)
Contract Length: 12 months (View to extend for further 12 months)
Start date: January
 
Who We Are
Chesamel Group is an agile consultancy headquartered in London, focused on driving extraordinary growth for forward-thinking businesses through innovative, bespoke solutions. The team challenges traditional thinking to deliver transformative business outcomes using human ingenuity and advanced technology.
We listen with intent, connect brilliant minds, develop bold ideas, and create solutions so our partners achieve extraordinary success. Which is why some of the worlds biggest and best-known tech companies choose to work with us.
 
The Team
Chesamel has a large team of marketing experts delivering on client projects across the globe, ranging from fully integrated and embedded consultancy to ad-hoc on demand project delivery. You will be joining a collective focused on delivering excellent client servicing while leading business transformation for our clients. 
 
Our Client
Our client helps millions of organisations empower their employees, serve their customers, and build whats next for their business, all with technology built in the cloud. Their products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. You will be embedded in a team dedicated to helping businesses ranging from enterprises to startups, educational institutions and government agencies to see the benefits of our technology come to life. 
 
The Role:
This is a role based in Dubai (Although can accept candidates based in Saudi, Qatar and other counitires in META region)  supporting the Cloud Middle East, Turkey & Africa (META) marketing team. 
 
The role is focused on developing, managing, and amplifying customer success stories that demonstrate the value of our clients Cloud technology to C-level and IT decision-maker audiences across enterprise organisations.
The Customer References Manager will create and manage both written and visual content for digital and non-digital channels, partnering with a wide network across Cloud, including PR & Comms, Campaigns, Brand, Analyst Relations, Product Management, Sales, and Field Marketing.
This is a customer-facing role requiring strong storytelling, project management, and relationship-building skills to extract compelling narratives and deliver content that drives awareness, engagement, and demand generation across the META region.
 
Core Responsibilities:
Customer Reference Pipeline Management (35%)

• Follow established processes to identify, onboard, and manage new customer references across the META region.
• Monitor reference progress, proactively follow-up with stakeholders, and remove operational roadblocks.

• Ensure a strong day-to-day customer experience throughout onboarding and reference creation.
• Act as an advocate for customers, representing their stories accurately and empathetically.

• Create compelling written and visual content that translates product value into audience-relevant solutions.
• Shape narratives that resonate with specific audiences across digital and offline channels.

• Maintain relationships with regional technology publishers and influencers to amplify customer stories.
• Coordinate content distribution to maximise reach and visibility

• Partner with PR & Comms, Campaign Managers, Brand, Customer Reference teams, Product, Sales, Channel & Field Marketing, Customers, and Partners to deliver outputs.
• Coordinate complex workstreams and ensure alignment on priorities, messaging, and customer positioning.

• Bachelors degree and 5 years experience in B2B Communications or Marketing Content Creation
• Excellent communication skills - written and presentation - in English and Arabic (Arabic is mandatory)
• Meticulous grammar and proofreading skills
• Experience developing and managing technical content

• Passionate, innovative approach to content strategy and customer marketing campaigns
• Creative agency management experience
• Strong collaboration skills with a positive, can-do attitude
• Excellent time management and flexible working style
• Experience managing complex programmes/projects with multiple stakeholders
• Strong project management abilities (schedule definition, scope control, stakeholder engagement)
• Creative problem solver - scrappy, enthusiastic