AVP - Tech Solution Manager Wholesale Digital
Mashreq Corporate & Investment Banking Group
United Arab Emirates
20th August 2025
2508-2195-75
Job Description
- Design and Architect Innovative Solutions: Create and architect Microsoft Dynamics 365 and AI-driven solutions to address diverse business needs, ensuring robust, scalable, and future-ready designs.
- AI and Dynamics 365 Best Practices: Develop and enforce best practices for Dynamics 365 implementation and AI-driven applications, including AI/ML model integration, customization, and seamless data integration.
- Solution Documentation: Produce and maintain comprehensive solution architecture documentation that covers both Dynamics 365 and AI components, ensuring clarity and alignment with business requirements.
- Project Leadership: Lead cross-functional teams in delivering Dynamics 365 and AI-driven projects across various divisions, facilitating AI adoption and integration into business workflows.
- Resource and Budget Management: Oversee project timelines, resources, and budgets, ensuring timely, high-quality project delivery, and incorporating AI initiatives cost-effectively.
- Agile Methodologies: Apply agile methodologies to manage project lifecycles, drive continuous improvement, and support the iterative development of AI models and Dynamics 365 customizations.
- Team and Project Optimization: Manage multiple delivery teams/squads, optimizing resources to ensure efficient and timely delivery of AI-enhanced Dynamics 365 projects.
- Scalable Resource Planning: Plan and manage team headcount and budget, scaling resources as required to meet project demands, including specialized skills in AI and data science.
- Agile Team Leadership: Lead, organize, and motivate agile teams to deliver high performance and quality in line with program standards, especially in AI-driven solution delivery.
- Cross-Team Coordination: Coordinate with PULSE squads and application technology teams to support project delivery, ensuring AI components are seamlessly integrated with existing solutions.
- Stakeholder Engagement: Develop and execute comprehensive engagement plans with multiple stakeholders, educating them on the value and application of AI within Dynamics 365.
- Governance and Compliance: Ensure adherence to governance standards and best practices for all processes and proposed AI-enhanced solutions.
- Standardization of Tools and Methods: Develop and implement standardized tools, methods, and processes for AI-enhanced Dynamics 365 projects, driving efficiency and repeatability.
- Solution Maintenance and Enhancement: Continuously maintain and enhance previously delivered AI-driven solutions to meet evolving business needs and technological advancements.
- Knowledge Sharing and Collaboration: Facilitate collaboration and knowledge-sharing between WDS and RBG teams, strengthening AI capabilities and best practices across the organization.
- Executive Communication: Present management with updates on project deliveries, roadmaps, and innovative solutions, highlighting AI advancements and future opportunities.
- Feasibility Analysis and Proof of Concepts: Provide technical insight into feasibility analysis and execute proof of concepts, including solutions within Dynamics 365 and AI/ML models to demonstrate effectiveness and feasibility.
- Solution Design and Development: Formulate, design, and develop software solutions based on business requirements and application roadmap. Align solutions with Dynamics 365 and AI capabilities to maximize functionality and drive value.
- Performance, Scalability, and Resilience: Ensure solution designs are performant, scalable, and resilient, integrating best practices for Dynamics 365 and AI-driven optimizations. Align with appropriate recoverability patterns for robust solutions.
- Technical Leadership and Mentorship: Provide technical leadership, mentoring, and training to application development resources, building expertise in both Dynamics 365 and AI.
- Standards and Quality Adherence: Ensure all deliverables adhere to standards and quality levels, including compliance with ethical AI guidelines and Dynamics 365 best practices.
- Project Scope and Scheduling: Define project scope and schedules with a focus on delivering timely value. Organize and lead project meetings, manage risks and issues, and conduct planning for Dynamics 365 implementations and AI model integration.
- Team Development and Support: Assist in team development, holding teams accountable for commitments, removing roadblocks, and mentoring team members in Dynamics 365 and AI solution development.
- Product Ownership and Requirements Management: Collaborate with Product Owners to manage user requirements for project deliverables, stakeholder communications, and establish effective project governance for both Dynamics 365 and AI-driven initiatives.
- Leadership and Influence: Exhibit strong leadership skills, influencing decisions and actions at all organizational levels, and promoting the strategic integration of Dynamics 365 and AI across projects.
- Team Empowerment and Engagement: Empower team members to contribute meaningfully to projects, promoting a sustainable pace and maintaining high-quality standards, with a focus on enhancing Dynamics 365 and AI capabilities.
- Technical Design and Strategy Consultation: Prepare technical design options and consult with hardware, software, and AI specialists on Dynamics 365 and AI strategies and integrations.
- Performance Reviews and Feedback: Provide insight and feedback to the Senior Manager for regular performance reviews of developer resources, emphasizing skills and contributions in Dynamics 365 and AI.
- Requirement Gathering and System Specifications: Participate in gathering technical and non-functional requirements, addressing both Dynamics 365 and AI needs per project or application.
- Vendor Integration and Oversight: Oversee integration of vendor tasks and review vendor deliverables, ensuring alignment with project objectives for both Dynamics 365 and AI components.
- Business Partner Engagement: Engage with business groups to understand requirements and identify technology gaps, suggesting Dynamics 365 and AI-driven solutions to enhance operations.
- Business Expectations and Communication: Manage business expectations for both delivery and support, establishing clear communication channels for issue resolution and new Dynamics 365 and AI initiatives.
- Root Cause Analysis and Reporting: Oversee root cause analysis for critical issues, including those related to Dynamics 365 and AI components, and communicate findings to business stakeholders.
- Sprint Planning and Coordination: Develop Sprint timelines based on requirements, coordinating efforts from Dynamics 365, AI development, testing, InfoSec, and component teams.
- Modern Tech Stack Proficiency: Demonstrate knowledge of modern tech stacks, including programming languages, frameworks, databases, front-end and back-end tools, API-connected applications, as well as specialized Dynamics 365 and AI frameworks.
- Technology Trends and Continuous Learning: Stay current with new technologies, standards, protocols, and tools, particularly in Dynamics 365 and AI/ML, to keep pace with the rapidly evolving digital landscape.
- Effective Communication: Use strong communication skills to articulate challenges and solutions clearly, especially around Dynamics 365 and AI-related functionalities.
- Comprehensive Business Knowledge: Develop comprehensive knowledge of how areas such as architecture, infrastructure, Dynamics 365, and AI technologies integrate to achieve business goals.
- Software Development Life Cycle and Agile/Iterative Methodologies: Deep understanding of the Software Development Life Cycle (SDLC) and Agile/Iterative methodologies, supporting iterative development of Dynamics 365 customizations and AI/ML model deployments.
- Strong skills in the areas of business turnaround, value creation, Customer management, leading/integrating global teams, communication and employee motivation
- Experience of handling large projects, preferably in Digital space
- Lead offshore workforce, work effectively with them for run and change delivery
- Experience of Sprint management and agile delivery
- Large scale IT solution delivery and Programme management
- Experience in strategy, planning and management of stream
- Partner with the other functions stream heads and influence delivery
- Strong organizational, team building and leadership qualities.
- Strong Portfolio/ Program management and general management skills.
- Senior Stakeholder Management
- Evangelize the value of services internally and directly with clients
- Accountable for maintaining effective partnerships and working relationships with stakeholders as well as vendor and product partners
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate? To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
Job Details
| Role Level: | Executive-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.mashreqbank.com/uae/en/corporate/home | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Banking | ||
What We Offer
About the Company
Corporate and Investment Banking GroupAt Mashreq, our aim is to innovate and distinguish our relationship banking approach, leveraging our long-standing heritage in Corporate & Investment Banking. Our strategic focus is to offer a best-in-class, expertise-led coverage model to our clients. We do this across multiple industries, supported by intelligence and industry know-how. We have chosen to re-align our relationship teams into industry verticals that best serve your corporate needs. We are here to be your true banking partner and deliver customized solutions that add value to your business. We focus on building rewarding relationships and differentiated customer experiences.International Banking GroupMashreq’s international presence spans across 11 countries outside UAE.With branch presence in USA, UK, Egypt, India, Kuwait, Qatar, Bahrain and Hong Kong, alongside Representative Offices in Pakistan, Nepal and Bangladesh, we provide global reach and robust regional banking solutions.We offer extensive Corporate Banking services to customers in Bahrain, Egypt, Kuwait, Qatar and India; and Retail Banking services in select countries. Mashreq’s global presence helps in supporting franchise client needs internationally and international client needs across our franchises.We take pride in our knowledge of our markets, differentiating ourselves from the competition with state of the art products and channels, a global footprint and the ability to connect national markets.Financial Institutions services constitute a major segment of our International Business. With decades of rich FI experience, full spectrum of FI services, presence in major money markets, extensive network of correspondents, clearing capabilities in most presence countries and highly experienced relationship teams, we are a major FI services provider in Asia, Europe, GCC and Africa.We aim to be your financial partner not only in the UAE, but also in the GCC and beyond.
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