AVP Retail Segment

Job Description

About the Job:

• Reporting to Unit Head-Enterprise Retail segment, the position will be responsible for managing & generating new (to NI) Acquiring business from Retail Sector in U.A.E., i.e., Large luxury Retailers, Global accounts and other Standard Retail Segment.
• This will be a key role in helping Network expand its Marketshare in the Retail Sector
• Dedicated focus in managing Existing enterprise accounts profitably and adding new business generating positive revenue
• Key focus of this role would also to focus on cross selling key VAS across the merchant base
  
  

• Single point of contact for merchants and proactive in resolving issues without escalation and ensure client expectations are being met
• Actively engage with merchants at Head office and also at store/outlet level to ensure all commercial and operational requests are timely addressed.
• Dedicated focus towards cross-selling and increase the revenue for each merchant
• Responsible to support VAS Team to meet VAS Revenue target
• Responsible for end-to-end business case for Enterprise accounts to understand cost and profitability.
• Ensure periodic check on account’s profitability and ensure all accounts always hold positive net margins.
• Ensure keeping track of Market Intelligence on upcoming opportunities and reporting Key gaps around NI products/solutions in the market.
• Respond to customer inquiries regarding payment solutions related issues received via different channels.
• Individual responsibility for achieving Retail sector’s revenues targets.
• Troubleshoot escalated issues with customers and provide assistance to raise the issue with the concerned unit.
• To follow the check list from Sales/RM and verify the collection of the KYC documents.
• Any pending documentation on exceptional approval to follow up and submit to AFU unit
• Follow the rules, procedures and objectives of the unit for the smooth workflow in the department
• Work collaboratively with other units to coordinate client interaction and resolution to their needs
• Document customer interactions and create reports as needed.
• Adhere to a Quarterly Business Review (QBR) with all Enterprise Merchants
• Responsible for ensuring merchant participate in events, survey, etc
  
  

• Strategic thinking and problem-solving abilities.
• Excellent leadership and people management skills.
• Strong project management and organizational skills.
• Proficiency in Microsoft softwares and technology platforms.
• Excellent communication and interpersonal skills.
• Ability to manage change and drive continuous improvement.
• Analytical and data-driven decision-making capabilities.
  
  

• Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
• Fast-paced and dynamic work environment.
  
  

• Education: Minimum bachelors degree in business administration, marketing, management finance or a related field. Masters degree (such as MBA) may be preferred.
• Experience: Minimum of 7 years of experience in Payments /Banking industry with at least 3-5years in a role focused on managing retail clients in UAE
• Proven track record of problem solving and communication skills
• Strong understanding of commercials and ability to assess profitability and cost for enterprise accounts
• Experience with Microsoft key tools, PowerPoint, Word and Advanced Excel.