Asst. Housekeeping Manager (225-906)

The Assistant Housekeeping Manager plays a pivotal role in ensuring that guest accommodations meet the highest standards of cleanliness and service. Working closely with the Housekeeping Manager, this position involves overseeing daily housekeeping operations, managing staff, and enhancing guest satisfaction. The ideal candidate should possess excellent leadership skills, a keen eye for detail, and the ability to handle multiple tasks in a fast-paced environment. This role requires a proactive approach to problem-solving and a genuine commitment to upholding the highest quality standards. Those who excel in this role are adept at fostering a positive team environment and are motivated by driving improvements in customer service and operational efficiency.

Responsibilities

• Supervise the day-to-day housekeeping operations and ensure staff adherence to quality standards.
• Assist in scheduling, training, and evaluating housekeeping staff to optimize team performance.
• Perform inspections of guest rooms and public areas to ensure cleanliness and proper maintenance.
• Coordinate with maintenance staff to promptly address and resolve any maintenance-related issues.
• Monitor and manage housekeeping inventory, ensuring that supplies are available without excess stock.
• Develop and implement systems for timely and effective laundry and linen management.
• Assist in budget preparation by controlling expenses related to cleaning supplies and labor costs.
• Respond promptly to guest inquiries and concerns with a focus on high-quality service delivery.
• Document and report all cleaning activities and guest requests for management review.
• Stay updated with cleaning best practices and train team members accordingly.
• Collaborate with other departments to ensure a seamless guest experience across all hotel services.
• Assist in managing employee relations, including mentoring, coaching, and conflict resolution.

Requirements

• High school diploma or equivalent; further education in hospitality is a plus.
• Minimum of two years of supervisory experience in a housekeeping environment.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Demonstrated leadership abilities with excellent interpersonal and communication skills.
• Proficiency in using housekeeping management systems and basic computer applications.
• Ability to work flexible hours, including weekends and holidays, as required.
• Strong attention to detail and a commitment to maintaining high-quality standards.