Associate System Administrator

First National Bank of America is seeking a detail-oriented and technically capable Associate System Administrator to join the IT Operations team. This role focuses on the execution of established IT operational tasks and supports day-to-day technological needs across the organization. The Associate System Administrator is an implementation-focused position (not a design or engineering role) responsible for workstation deployment, inventory management, helpdesk escalation support, and routine system administration.

Responsibilities:

• Image, configure, deploy, and maintain workstations and endpoints in accordance with established build standards, procedures, and change schedules.
• Perform hardware and software installations, updates, replacements, and patching activities within defined processes.
• Monitor endpoint health using MDM and related tools, escalating issues according to documented escalation paths.
• Maintain accurate hardware asset records, including receiving, labeling, assignment, transfer, audit support, and end-of-life disposition.
• Document all work thoroughly in the ITSM ticketing system, ensuring accuracy for audit, reporting, and knowledge sharing.
• Support employee onboarding and offboarding by provisioning, recovering, and tracking equipment per defined procedures.
• Serve as an escalation point for Helpdesk tickets requiring workstation-level access, configuration changes, or elevated permissions beyond Level 1–2 support.
• Perform routine system administration tasks and execute assigned IT project activities under the direction of senior IT staff or management.

Qualifications:

• Strong organizational, time‑management, and cross‑team collaboration skills.
• Clear verbal and written communication skills, including thorough ITSM documentation.
• Intermediate IT support or system administration experience beyond Level 1–2 Helpdesk; A+ or Network+–equivalent knowledge.
• Hands‑on experience with workstation deployment, hardware/software support, and routine system administration.
• High attention to detail with the ability to follow documented procedures and runbooks.

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match