Associate OTC - Hong Kong And Taiwan Mandarin

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.

Responsibilities:

• Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.
• Coordinate customer’s queries with the relevant departments for dispute resolution
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
• Allocate payments and reconciliation of accounts.
• Own portfolio of low and medium complexity accounts
• Contribute to accurate customer master data
• Follow assigned collections strategy
• Ensure contacts and customer responses are tracked in the system as specified in the SOP
• Report current statistics and flag any potential bad debt risks to Credit Manager
• Refer and escalate unresolved issues to Credit Manager for further action
• Monitor and flag customers approaching or exceeding their credit limits
• Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution
• Ensure compliance with collections policies and procedures
• Perform quality checks
• Implement process improvements
• Prepare updates on results on request
• Lead daily meetings on request
• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
  
  
  

Location: Kuala Lumpur, Malaysia

Requirements:

• Fresh Grad. or a year of experience in an international environment, preferably - - Collections, Cash Application or Customer Service department
• Proven record of process improvements will be an asset
• Excel skills on intermediate level
• Fluent English (written and spoken), Fluent Mandarin (written and spoken) and Fluent Cantonese (Spoken)
• Excellent verbal and written communication skills
  
  
  

You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

Your Wellbeing: Medical, Dental, Vision, Health Savings Account , Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

Flexibility: Hybrid Work Model (For most professional roles)

Training: Hands-On, Team-Customized, Mentorship

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