Associate - Order Management 13N25

The Associate - Order Management plays a crucial role in streamlining and facilitating the efficient management and processing of customer orders. This position is integral to ensuring that customers receive their products on time and in perfect condition. The role requires exceptional organizational skills, attention to detail, and a customer-centric approach. The Associate - Order Management is responsible for managing the order processing lifecycle, which includes verifying order details, coordinating with warehouse operations, and liaising with the sales and customer service teams to ensure timely and accurate delivery of orders. The individual will also be expected to handle any discrepancies, resolve customer inquiries, and maintain records for order tracking and reporting. This position is ideal for someone who thrives in a fast-paced environment and is committed to providing excellent customer service.

Responsibilities

• Ensure all customer orders are processed promptly and accurately to meet delivery deadlines.
• Collaborate with the sales and customer service teams to resolve order-related issues quickly.
• Verify order details with customers to ensure accuracy before processing them into the system.
• Coordinate with warehouse staff to ensure timely dispatch and delivery of orders.
• Monitor order status and update customers on delivery timelines and any potential delays.
• Handle customer inquiries and complaints regarding orders professionally and effectively.
• Maintain detailed and accurate records of all order transactions for reporting and analysis.
• Identify and troubleshoot order discrepancies to minimize customer dissatisfaction and report issues.
• Assist in developing and implementing order management procedures to improve efficiency.
• Prepare regular reports on order processing metrics for management review and decision-making.
• Provide training and support to new team members on order management processes and systems.
• Engage with suppliers or vendors to ensure stock levels and timely order fulfillment.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience in order management or a similar customer service role for successful handling.
• Strong organizational skills with a keen attention to detail and accuracy.
• Excellent verbal and written communication skills for effective customer interactions.
• Proficiency in order management software and Microsoft Office suite, including Excel.
• Ability to multi-task and manage time effectively in a fast-paced working environment.
• Analytical problem-solving skills to address and resolve order issues efficiently and promptly.