Assistant Store Manager

Location: STORRD - Camden

Job Type: Full-time, Permanent

Salary: Competitive

OverviewWe are seeking a motivated and reliable Assistant Store Manager to support the day-to-day running of our Camden store. You will work closely with the Store Manager to ensure high standards of customer service, team performance, and operational efficiency.

Key ResponsibilitiesStore Operations

• Assist in managing daily store operations to ensure smooth and efficient running
• Support stock control, ordering, and inventory management
• Ensure store presentation, cleanliness, and merchandising meet company standards
• Monitor compliance with health & safety and food hygiene regulations
• The expectation of this role is for the successful candidate to be shopfloor focussed at all times and present on the shopfloor.
  
  

• Supervise, motivate, and support store staff
• Assist with staff scheduling, training, merchandising changes and performance management (where appropriate)
• Lead by example to create a positive and productive working environment
  
  

• Deliver excellent customer service and handle customer queries or complaints professionally
• Ensure all members of the store team provide a friendly and helpful shopping experience
• Ensure all members of the team actively encourage loyalty sign up and add on sales at every available transaction
• Ensure the food served it at its optimal quality and all food safety controls are adhered to
• Ensure the speed of service for food and hot drinks expectation is upheld at all times
• Ensure all Customers are greeted within 5 seconds of entry to the shop and served within 20 seconds of entering the shop
  
  

• Support achieving sales targets and KPIs
• Assist identifying opportunities to improve performance
• Help implement promotions and in-store displays
  
  

• Support loss prevention and security measures
  
  

• Previous experience in a retail and/or Hospitality environment
• Supervisory or team leadership experience
• Strong communication and organisational skills
• Ability to work in a fast-paced environment
• Flexibility to work shifts, including evenings and weekends
  
  

• Experience in stock management or merchandising
• Knowledge of UK food safety regulations
• GCSEs (or equivalent) in Maths and English
  
  

• Leadership and team-building skills
• Customer-focused mindset
• Problem-solving ability
• Attention to detail
• Reliability and accountability
  
  

• Competitive salary
• Staff discounts - 10% everyday and 20% on Payday
• Training and development opportunities as we grow and expand
• Pension scheme (auto enrolled after 3 months of employment)
• 28 days holiday per year
• One free Barista made drink per shift