Assistant Service Director

Are you ready to join an industry leader with a strong foundation of success? After 80 years of operation, Kenworth Sales Company’s commitment to excellence in every aspect of our business is stronger than ever. We have achieved PremierCare Gold certification for all our service locations. Our TRP parts stores are also nationally recognized for outstanding Customer service. Join a team that is recognized for being a world-class dealer of The World’s Best trucks! Kenworth Sales Co. is looking for a Assistant Service Director to join our Salt Lake, UT team.

• Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
  
  

Job Summary

The function of the Assistant Service Director is to assist the Corporate Service Director in overseeing all branch service departments and body shops, coordinate corporate level service programs, support branch service and body managers, promote a safety culture and assist in employee recruitment, training, and development.

Duties And Responsibilities

• Assist all Service Managers in the operation of their respective service departments. Monitor and recommend strategies to maximize productivity and efficiency, sales, quality of service, customer satisfaction, cost control, time management and profitability.
• Assist Corporate Training Manager in creating, promoting, and implementing programs and services designed to meet corporate and departmental training needs.
• Facilitate Service Managers communication with manufacturers, vendors, customers, service representatives, and each other as to promote best practices and procedures with a strong emphasis on warranty.
• Assists Safety Director in implementing and reinforcing all Company safety programs including facility inspections, OSHA compliance, workmen’s compensation, environmental compliance, and other governmental regulations.
• Mentor Service Managers with troubleshooting service department problems, conflicts, issues and/or opportunities that may arise from time to time. Investigate and resolve situations with affected parties in a prompt and thorough manner. Assist Service Managers in maintaining Company standards for quality, customer satisfaction, cost control and profitability.
• Work with Vendors and Factory Rep’s on product deficiencies and warranty/ policy solutions on behalf of customers and Kenworth Sales Co.
• Provides support to the Corporate Warrranty Manager and warranty team.
• Gather and assemble technical data for accurate resolution to customer complaints and/or disputes, assist the District Manager in resolving disputes with customers or vendors as needed.
• Assit Corporate Service Director in overseeing operations and growth of the Customer Experience Department.
  
  

Qualifications

Ability to read and comprehend English instructions and information. High school diploma or the equivalent, college degree preferred. Five years’ experience as a heavy-duty truck repair service manager. Working knowledge of all heavy truck repair methods. Sales experience preferred. Must have prior experience in profit/loss statements and business planning processes. Excellent communication, supervisory and leadership skills. Ability to manage and coordinate large department at a profit according to dealership guidelines. Computer skills to include Microsoft Office and dealer/vendor management systems. Professional personal appearance.

Working Conditions

Part of this position is physically demanding. May lift parts weighing up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and nonhazardous materials. Must climb in and out of customers vehicles to record information and road drive. The other part of this position will require desk work, including use of computer video monitor, telephone, ten-key calculator and completing paperwork. Up to 50% travel is required.

Benefits

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
  
  

Veterans are encouraged to apply!

About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individuals race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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