Assistant Relationship Manager - UAE National

Functional Responsibilities

JOB DESCRIPTION

• To handle all operational work of all accounts with the assistance of SRMs/ VP
• Provides specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries within an acceptable time and achieve customer satisfaction.
• Carries out all WBG tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.4. To promote and assist in implementing online Banking Transaction to all accounts in order to minimize their account related queries.
• To ensure regular update of Trade license as per Bank's norms from time to time.
  
  

• To address queries related to Call Back, Cheques held for insufficient funds, signature mismatch, SAS, FIRCO, IBPS, BO and Court Orders alerts and inform/ update the RM accordingly.
• Follow up on customer request, salary files, GPSSA, TTs and EFT submitted and take appropriate action.
• To assist VP in managing the Fixed Deposit and maintain appropriate record
• To assist VP/SVP in finalizing MIS work/presentations on Assets & liability book of the Unit
• To perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
• Always comply with the staff code of conduct to ensure a positive image of the bank is presented to all our customers both internal and external.
• To be fully familiar with the corporate account opening process