Assistant Manager Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 75,000 employees!

We are currently recruiting for an Assistant Manager – Soft Services to join our Total Facilities Management team in Dubai.

Scope:

Responsible for managing and supporting all division operations on a daily basis. The role also ensures that any issues or conflicts are resolved satisfactorily in order to maintain the high service levels expected by client and customer groups.

Responsibilities:

Financial

• Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
• Monitor and maintain cleaning supplies and equipment inventory, ensuring an adequate stock is available at all times.

Customer

• Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
• Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.

Process

• Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
• Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
• Ensure all the PPM and SR are closed as per target closing time and completed.
• Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
• Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
• Responsible for the preparation of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors.

Innovation

• Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness.

Selection Criteria:

• 7+ years in the field of Facility management in a managerial position.
• 2+ years in Mall management in a managerial position.
• Bachelor’s degree or equivalent degree in facilities management and BICSc training certificate.
• Good knowledge of heavy-duty cleaning machines and cleaning chemicals.
• Good knowledge of cleaning procedures and methods.
• Proven project management skills.
• Proven experience leading continuous improvement.
• Projects commercials and contract awareness.