Assistant Manager Quality Assurance And Regulatory Compliance

Job Description

Assistant Manager, Quality Assurance & Regulatory Compliance

Responsibilities

Support the execution of the AML Quality Control/Assurance plan through independent review of transaction monitoring, sanctions screening, customer due diligence, alert handling, and onboarding activities to assess adherence to internal policies, regulatory requirements, and procedural standards. The role is responsible for identifying control gaps, documenting observations, supporting remediation tracking, preparing meaningful reporting, and assisting with regulatory reporting submissions, stakeholder coordination, and implementation of regulatory requirements to strengthen the overall effectiveness of the AML and regulatory compliance control environment.

• Conduct quality assurance reviews on AML investigations, transaction monitoring alerts, sanctions screening alerts, customer due diligence files, and related case handling activities to assess the quality, completeness, and appropriateness of reviews performed by first line and/or operations teams.
• Identify process inefficiencies, control gaps, recurring errors, and training needs arising from quality assurance reviews, and document observations in a clear and structured manner.
• Track remediation actions agreed with stakeholders, follow up on issue closure, support validation of corrective actions implemented in response to identified deficiencies, and conduct training where needed.
• Prepare periodic MI, dashboards, and reporting packs summarizing review results, error trends, root causes, and remediation status for management and relevant governance forums
• Support calibration exercises and contribute to consistency in QA assessment methodology, scoring, and interpretation of AML procedures and review standards.
• Perform ad hoc reviews, deep dives, and targeted testing on key AML risk areas.
• Collaborate with operations, AML compliance, risk, and relevant stakeholders to clarify findings, support process improvements, and strengthen the overall control environment.
• Maintain quality assurance records, working papers, and evidence in a complete and audit-ready manner in accordance with internal retention and governance requirements.
• Support in the development of AML quality testing methodology, including the review scope, sampling approach, test procedures, quality assessment criteria, scoring logic, documentation standards, reporting requirements, and governance protocols to ensure a consistent and risk-based quality assurance framework.
• Support updates to QA checklists, testing scripts, review templates, and methodology documents in line with regulatory changes, internal policy updates, and lessons learned from reviews.
• Support the regulatory compliance/assurance team in conducting thematic reviews and other regulatory compliance-related activities assigned by management
• Support regulatory reporting submissions by coordinating inputs with relevant stakeholders, assisting in the preparation and review of regulatory returns, and following up on implementation actions to help ensure timely and accurate compliance with applicable regulatory requirements.
  
  

• Minimum of 5 years’ experience in AML, financial crime compliance, transaction monitoring, sanctions screening, customer due diligence, investigations, quality assurance, audit, or risk management within banking, fintech, payments, or financial services
• Good understanding of AML/CFT regulations, sanctions requirements, internal control frameworks, and investigation/documentation standards applicable to financial institutions
• Experience in drafting review observations, quality assurance feedback, management reporting, and remediation tracking with strong attention to detail and accuracy
• Strong analytical, communication, and stakeholder management skills, with the ability to engage constructively with operations teams, AML compliance team, and management
• Proficiency in Excel, MIS reporting, and data analysis for identifying quality trends, sampling populations, and preparing management information
• Ability to work independently, apply sound judgement, manage competing priorities, and escalate issues appropriately where required