Assistant Manager - Internal Controls Injaz - RBG - Loan DST - DXB Retail Banking Group

To provide critical sales support to the Direct Sales team to achieve business goals. Also, support NSM & Sales Managers on delivery of required targets agreed with the business/department head. Maintain robust engagement with key stakeholders critical for sales closure and thus support sales team in achieving the set targets.

• Manage end-to-end Liability Letter management for pay order issuance for all DSA’s, adhering to defined timelines. Planned visits to Banks for pay order settlement.
• Conduct regular on-site training sessions and product refreshers for DSA teams to enhance knowledge, compliance, and sales effectiveness.
• Ensure accurate documentation and Loan disbursals as core team responsible for centralized management of all DSA applications. Proper controls and verification at the time of receipt of physical applications from agencies.
• Map out the end-to-end digital journey for DSA PL application flow. Engage and continuously assess, to enhance the journeys in collaboration with Product and Tech teams through AIP automation /Digitization of journeys specific to DSA channel.
• Monitor progress of sales staff under IIP/PIP and provide timely feedback to Sales Managers
• Ensure alignment of headcount planning with budgeted numbers & business strategy to maintain optimal team strength
• Prepare and support periodic budgeting exercises, in line with business targets and strategic plans.
• Robust on-site tracking of all applications & supporting SM/NSM in delivery of MI, critical for internal sales monitoring.
• Co-ordinate with sales teams and ensure comprehensive tracking on deferrals, buyouts or any other ad hoc reports whenever required.
• Monitor & follow up with sales staff on ONR & MER Reporting requirements.
• Chub management - Safe custody of documents submitted by respective sales officers/Advisors fs
• To coordinate with the sales teams on pending issues related to complaints, mis selling or fraud.
• Support in reducing error rate in submissions to increase efficiency as per the lean principles.
• Promptly managing issues highlighted by sales team related to customers, Customer callbacks
• Handling all office equipment required maintenance support.
• Facilitate system accesses for new joiners and access management/asset take over and reconciliation for staff exits.
• Working within policies and procedural parameters as per Audit requirements: random spot checks of sales areas reviewing their PCs, e-mails and data base for any anomalies or breach
• Complete data entry for all cases and conduct tele calling; Prepare and share CPR with all customers to avoid rejections.
• Send ONR’s on time; Loan cancellation and follow ups.
• Maintaining all the PO records received from CIC team, tracking & follow-up on daily basis to meet the given timelines basis LL expiry.
• Chub management - Safe custody of documents submitted by respective sales officers/Advisors.
• Exposure to senior management in critical meetings
• The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out by the Bank.
• Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
• The jobholder must work within central bank guidelines and the bank’s credit policy. Performance management will be evaluated basis of the achievement in line with Bank policy
• Graduate with 3-year work experience in a financial institution within Sales management
• Excellent Stakeholder/People management skills.
• Expert knowledge of different Sales Management Techniques.
• Fair knowledge of credit compliance and risk management.
• Knowledge of Sales Operation Procedures and Policies.
• Communication, interpersonal & negotiation skills required, Adept computer skills.
• Adaptable and versatile.