Assistant Manager - Guest Services - Jumeirah Marsa Al Arab Residences

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab. 

About The Job

An opportunity has arisen for Assistant Guest Services Manager to join our Concierge team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Ensure exceptional guest service by maintaining a friendly and helpful attitude towards colleagues and guests, promptly addressing queries and requests, and handling complaints professionally.
• Oversee porch and luggage services, ensuring smooth and efficient operations, maximizing guest satisfaction, and adhering to standards to avoid delays, loss, or damage.
• Keep all guest-related information up to date in Opera, iPads, and Mercury, including details about restaurants, bars, airlines, shopping malls, and hotel facilities.
• Handle guest complaints promptly and professionally according to Jumeirah standards, ensuring resolution and guest satisfaction.
• Equip Concierge colleagues with resources and ensure they receive adequate training (6 hours per month), maintaining accurate training records.
• Prepare duty rosters, attendance sheets, and vacation plans for Concierge, Doormen and Vallet teams, ensuring optimum coverage and control of leave allocations.
   

About You

The ideal candidate for this position will have the following experience and qualifications:

• A few years of work experience in the same role preferably with an international luxury hospitality company
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Problem solving
• Fluency in English; additional language skills are a plus
• Project Management Skills is a benefit
   

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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