Assistant Manager - Guest Relations - Jumeirah Zabeel Saray

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand-painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non-motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for a Assistant Guest Relations Manager to join Front Office team for Jumeirah Zabeel Saray. 

The main duties and responsibilities of this role include: 

• Oversees VIP guest arrivals, departures, and experiences, ensuring personalized service and smooth coordination across departments.
• Conducts pre-arrival and room checks for VIP guests, ensuring all arrangements meet Jumeirah and LQA standards.
• Builds strong guest relationships by recognizing repeat and loyal guests, recording preferences, and anticipating needs.
• Leads and develops the Guest Relations team through coaching, performance management, and training based on SOPs.
• Manages departmental operations including staffing, costs, and compliance with financial and service policies.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Holds a diploma or degree in Hospitality, with additional trainer certification preferred.
• Possesses 5-8 years of experience leading Front Office or Guest Relations in a luxury hotel environment.
• Skilled in handling VIP guests, managing complex guest complaints, and ensuring high service standards.
• Proficient in Microsoft 365, Opera PMS, and related hotel systems.
• Demonstrates strong leadership, problem-solving, and time management skills with flexibility to work varied shifts.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. 

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide 
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country
• Competitive tax-free salary paid in UAE Dirhams (AED)