Assistant Manager - Front Office

At Royal Lancaster London Hotel, we recommend job seekers to apply on the current available position (Assistant Manager Front Office). A responsible and very sociable one, ready to develop and grow with us. If you are interesting, responsible with active personality. You truly loves and knows how to socialize, we will be glad to accept you into our team!

Position Summary:

We are currently looking for an Assistant Manager Front Office, who will utilize their strong interpersonal and organizational skills in a office based role. This role will provide reception coverage as well as day to day administrative support.

Main duties of this role:

• General office duties.
• Ensuring guest satisfaction, and managing the front office team.
• Demonstrate a high level of customer service at all times.
• coordinating with other departments for room readiness, and handling guest complaints and queries.
• You also play a key role in training and developing front office staff. 
• Ensuring they deliver the highest standards of service.
• Your responsibilities include managing room reservations.
• coordinating with other departments for room readiness, and handling guest complaints and queries.
• Your leadership and management skills are essential in maintaining a productive and motivated team.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Qualifications, Experience and Requirements:

• Preferred Language of Resume/Application: English.
• 1-2 years minimum experience.
• Average level in English.
• Monthly Salary: 3,100GBP and above, depending on level of experience.
• Positive attitude.
• Ability to work with teams.
• Experience in communication and good conduct.
• Extensive knowledge of hotel policies and procedures.
• Attention to detail.

Interested person should forward his/her current cv/resume via email to the career department of the Royal Lancaster London Hotel for fast processing of application and consideration.