Assistant Manager - Front Office - Jumeirah Living Marina Gate

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Living Marina Gate

Jumeirah Living Marina Gate is set within walking distance of Dubai Marina’s diverse dining and retail destinations, with uninterrupted views across the waterfront. Ideal for both business and leisure travellers, the property includes a range of dining and lifestyle facilities suited to short and extended stays.

About the Job 

An exciting opportunity has arisen for a Assistant Manager - Front Office to join Jumeirah Living Marina Gate.

The main duties and responsibilities of this role include: 

• Oversee daily guest arrival preparations, including VIP room readiness, amenities, and special requests to ensure a seamless arrival experience
• Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold exceptional service standards.
• Personally greet VIP and suite guests upon arrival, offering warm and professional assistance tailored to their preferences.
• Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain guest satisfaction.
• Engage regularly with in-house guests to gather feedback, promote services, and encourage completion of guest satisfaction surveys.
• Coordinate guest events such as welcome cocktails, ensuring smooth communication with other departments for flawless execution.

About You

The ideal candidate for this position will have the following experience and qualifications: 

• Minimum 3-5 years of experience in front office or customer-facing operations within hospitality, retail, or service-oriented industries, with at least 1-2 years in a supervisory role.
• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (or equivalent practical experience across hospitality, retail, or corporate service environments).
• Strong technical and soft skills, including proficiency in front office systems (OPERA Cloud), reservations handling, guest relations, problem-solving, communication, and the ability to manage service recovery while maintaining high guest satisfaction.
• Demonstrated leadership and interpersonal skills, with the ability to train, coach, and motivate diverse teams while ensuring smooth daily operations and adherence to service and brand standards.
• Fluency in English is required; additional language skills such as Arabic, Russian, French, or German are highly preferred to support a diverse customer base. 

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement 
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)