Assistant Manager - Distribution Center

Key Responsibility

Inbound Operations Management

• Oversee the full cycle of inbound operations including scheduling, receiving, unloading, and put-away of shipments.
• Ensure timely processing of inbound deliveries in line with DC SOPs, KPIs, and SLAs.
• Coordinate with transport, vendors, and brand teams to ensure accuracy and efficiency in receipt of goods.
  
  

• Identify operational bottlenecks and implement corrective actions to streamline workflows.
• Monitor inventory accuracy, bin management, and system updates for inbound stock.
• Support automation and digitization initiatives to enhance warehouse productivity.
  
  

• Manage and coach floor supervisors, team leaders, and associates to ensure performance and adherence to warehouse processes.
• Develop daily/weekly rosters and allocate manpower based on workload and priorities.
• Conduct training programs and performance evaluations to upskill the team and promote accountability.
  
  

• Serve as a liaison between brand teams, logistics, and quality control for all inbound-related concerns.
• Conduct regular review meetings to ensure alignment with business objectives and inventory availability.
• Ensure compliance with health and safety regulations across DC operations.
  
  

• Track operational KPIs including receiving accuracy, put-away time, and space utilization.
• Prepare daily/weekly reports for senior management and recommend improvements based on data insights.
• Ensure documentation and audit trails are maintained as per internal policies and external audit standards.
  
  

• Bachelor’s degree in Engineering or a related field; a certification or diploma in Supply Chain Management is preferred.
• Minimum 4 years of experience in distribution center operations, preferably within the retail industry.
• Proven experience in managing inbound processes, team supervision, and inventory coordination.
• Strong communication and interpersonal skills to engage with cross-functional teams.
• Ability to analyze operational data, identify gaps, and implement process improvements.
• Detail-oriented with a strong focus on accuracy, safety, and compliance.