Assistant Manager-Digital Transformation-CIBG OPS Injaz - Corporate - Mashreq Matrix Unit Operations Group

1 Job Title
Asst. Manager – Digital Transformation – CIBG OPS
Department
Operations
Direct Supervisor
Vice President – CIBG Ops.
Job Number
2 Job Purpose

- To lead successful implementation of Enhancements and Transformation initiatives across OBDX, OBPAY, OBVAM, OBLM platforms, Mind Gate application.

- Identify ways to reduce Cost by improving operational efficiency, and Innovation.

- Work with key stakeholders i.e Technology, Product to ensure seamless implementation of Enhancements.

- Design, test and sign off the Corporate Service Hub Project.

- Act as SPOC for Neo Corp implementation in NY, Oman, India.

- Review BRD’s and FSD’s and recommend to senior management for sign off.

- Identify critical defects and ensure timely escalation to management.

- Test and implement DigiTB – collection system across IBG countries.

- To guide & support the functioning of Neo Corporate, , FI Online, Supply Chain Finance (SCF) and Cash Management Implementation -Collections.

3 Dimensions
Operating Budget


NA
Number of Staff


Capital Exp. Budget



Other



4 Key Result Areas
- To lead successful implementation of Enhancements and Transformation initiatives across OBDX, OBPAY, OBVAM, OBLM platforms, Mind Gate application.

- Identify ways to reduce Cost by improving operational efficiency, and Innovation.

- Work with key stakeholders i.e Technology, Product to ensure seamless implementation of Enhancements.

- Design, test and sign off the Corporate Service Hub Project.

- Review BRD’s and FSD’s and recommend to senior management for sign off.

- Identify critical defects and ensure timely escalation to management.

- Test and implement DigiTB – collection system across IBG countries.

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- Stakeholder management – customers, RM’s, GTB Product / Sales teams, Technology, vendors.

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- Implement and execute digital strategy & change management plan for International and Corporate Banking groups - Oman, India, United Kingdom, Hong Kong and USAReview BRD’s, Approach Notes within agreed timelines.

- Review and recommend designs / solutions for defects.

- Agree on delivery date of defects based on the criticality.

- Recommend to Management for Sign off on UAT’s / Regression / Sanity testing of initiatives rolled out.

- Lead and work with cross function team on conducting business analysis, data analysis, diagnostic activities in order to innovate / design / complete enhancements

- Ensure effective communication on Project deliveries by working with Channel / Segment and Product owner.

- Use specialised knowledge and/or experience of business areas or products to ensure all relevant information is available to guide design and implementation of the project.

- Guide and Support team members on UAT and Go live / Implementation in order to impact Cost, Sales and Migration goals

- Review user manuals and training materials to enable successful implementation of transformation initiatives.

- To guide & support the functioning of Neo Corporate, , FI Online, Supply Chain Finance (SCF) and Cash Management Implementation -Collections.

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5 Operating Environment, Framework and Boundaries, Working Relationships- Member of the development/implementation team (including off-shore) managing projects and IT initiatives

- Interacts with project stakeholders from business, enabling units and 3rd party representatives.

- Work with team members participating in shadowing and training activities..

- Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting

- Ensure management is informed of risks, issues, project/activity status, and team accomplishment.

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6 Problem Solving
- Work on Innovation projects to address internal and external challenges.

- Perform root cause analysis & tracking to closure of incidents on the team applications.

- Recommend solutions to systems or process obstacles.

7 Decision Making Authority & Responsibility

- Ensure operational change, incident and problem management processes are performed

- Negotiate with 3rd parties toward the best outcome for the project and organisation (non-financial aspects)


8 Knowledge, Skills and Experience


- Expertise on Corporate Banking Operations – Corporate Online Banking, Cash Management and Correspondence Banking Relationship.
- Ability to lead and support diverse teams drawing on different skills to enable strong team results.
- Excellent understanding of workflow streams, Core Banking system and other banking applications to work on Innovation projects.
- Business and technical experience in the financial services domain.
- 10 years of experience in corporate banking operations – E2E onboarding and maintenance and project management platforms.
- Strong organization and presentation capability
9 Behavioral Competency

COMPETENCY
Level (1-4)
(1-Basic 4- Sr. Managerial)
1.Leadership
3
2.Decision making
3
3.Influence and negotiation
3
4.Interpersonal relationships
3
5.Planning and organising
3