Assistant Manager Bell Services

( 19351 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination, and we currently have an opportunity for an experienced Assistant Manager to join our amazing Front Services team at Atlantis, The Royal! At Atlantis, The Royal, we strive to create a destination experience that is not only unforgettable throughout each guest stay, but where amazing and everlasting memories are created!

As the Assistant Manager, Bell Services you will assist the leadership team in achieving service delivery, organisation, rostering and guest and colleague satisfaction goals for Front Door, Bell Services and Transportation, ensuring guest and staff expectations are exceeded. With a focus on the two porte cocheres, multi-level parking spaces, vehicles operation, coordination of all guest arrivals and departures and visitor flow to the resort, it is expected you will oversee daily operations with a constant focus on guest interactions ensuring an extremely efficient service delivery on the Porte Cochere and in luggage and vehicle operations. Immaculate personal presentation, enthusiasm, grooming and a higher than average physical fitness level is essential in this role along with a strong computer literacy and a fluency in English is mandatory. Additional languages are desirable

You will have the ability to live and breathe our culture of being intuitive, engaging and refined and an effective trainer for a range of cultures and nationalities. This is how you can make a difference in the experience of our colleagues, our guests and in our community. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible.

It is essential that you have previous experience within a five-star hotel, resort or similar hospitality environment, or alternatively have prior work experience in Front Office, Guest Relations, Club Lounge, or similar luxury service environment. Impeccable personal presentation, enthusiasm and immaculate grooming are essential in this role, as is the ability to engage in, organize, lead and participate in the daily operations to ensure world class service outcomes for our guests.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.