Assistant ICT Engineer

Job Description

• Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values.
• Install, configure and maintain all ICT equipment according to instructions.
• Unpack and install ICT equipment such as new computers and peripherals. Maintain an inventory file of all new equipment.
• Ensure all new equipment is functional before it is distributed.
• Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users.
• Periodic printer maintenance such as head cleaning and alignment. Refill printer toner and cartridges.
• Responsible for booting systems and preloading software in preparation for classroom lessons.
• Maintain a current inventory of hardware, software and passwords.
• Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement them to produce desired results.
• Maintain records and manage a log of all work undertaken.
• Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
• Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.
• Attend staff meetings and serve on committees as required.
• Perform other duties as requested by direct & dotted reporting line managers/supervisors.