Assistant Guest Services Manager

Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Assistant Guest Services Manager is responsible for supervising the bell team, door team and valet to provide luxury service to all guests and colleagues. The Assistant Guest Services Manager will oversee the daily operation of all driveways, parking spaces are all well-coordinated, staffed, clean and always providing exceptional standards. Assistant Guest Services Manager reports to Chief Concierge.

As an Assistant Guest Services Manager, you will be responsible for the following duties:

• Oversee daily departmental functions including scheduling, rosters, transportation logistics, and events to ensure smooth operations and exceptional outcomes for guests and staff.
• Manage all bell, door, and valet services, ensure efficient use of hotel transport, and maintain adherence to safety, legal, and hygiene standards.
• Track and report valet statistics, bellman and driver productivity, and luggage handling efficiency.
• Promote teamwork, supervise daily operations, provide coaching and evaluations, and maintain open interdepartmental communication.
• Uphold high service standards, respond to guest concerns, create memorable guest experiences, and assist with directions and local information.
• Collaborate with Group Reservations and Front Office to efficiently manage group arrivals and in-house guest needs.
  
  

• High School Diploma (or equivalent); a degree or higher diploma in Hospitality, Hotel, or Business Management is preferred.
• 3 years of experience in a 5-star hotel, including 2 years specifically in a luxury hotel Concierge role.
• Proficient in MS Office, with working knowledge of systems like Alliants, ALICE, and Hotsos; UAE and hotel re-opening or renovation experience are advantageous.
• Demonstrates strong customer service skills with the ability to understand and meet diverse guest needs and expectations.
• Communicates effectively with individuals from various backgrounds; fluent in English, with Arabic or other language skills considered an asset.
• Proven leadership and team management abilities, including mentoring and training skills, with the capability to perform under pressure in a fast-paced environment.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.