Assistant Front Office Manager

Hotel

The Lana - Dorchester Collection

Division & Department

Rooms - Front Office

Job Title

Assistant Front Office Manager

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as an Assistant Front Office Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What youll get

Benefits

As an Assistant Front Office Manager at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge
  
  

• You will be responsible for supporting the team in driving continuous improvement of our Guest experience, enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Assistant Front Office Manager, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• Youll have experience working in luxury hotels, delivering unique, tailored and personalized experiences and you will be responsible together with other front of house leaders to guide and inspire the Front Office team to ensure our guests receive nothing but the best experience.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will thrive on mentoring team members to achieve better results and celebrate success within the team
• You are responsible for the oversight and influence over the guest experience throughout all phases of the guest journey. Ensures all service delivery and operational processes are rooted in Guest Centricity. Elevates hotel programs to fulfill the guest emotional needs. Directs and partners with operational leadership to ensure service execution is consistent across all outlets.
• Our Assistant Front Office Manager enables operational excellence to ensure the key brand benefits are delivered throughout all touch points in the guest journey. Orchestrates and elevates service delivery in order that it fulfills our guests’ emotional needs.
• Establishes and supports profitability through expense management and inventory control. Maintains a high level of awareness in hotel financial goals and implement best practices within the division to maximize capabilities and guest experience.
  
  

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent and strategic agility effectively managing short- and long-term business goals and ability to anticipate, identify and translate into innovative business solutions.
• You have a proven ability to analyze complex data, recommend improvement strategies and communicate and train at all levels in the practical application of statistical methods and tools.
• You will have strong presentation skills, ability to present financial impact of recommendations made and sell ideas persuasively, influence without direct authority showing a high level of emotional intelligence to adapt to various cultural settings and situations.
• You are skilled in critically analyze situations and provide balanced outcomes while exhibiting entrepreneurial leadership and driving for maximization of returns to all stakeholders.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels.