Assistant Front Office Manager

As an Assistant Front Office Manager, you will play a crucial role in ensuring the smooth operation of the front desk area in a hospitality or corporate setting. You will be responsible for assisting the Front Office Manager in supervising a team of receptionists, handling guest inquiries and complaints, managing reservations and check-ins/check-outs, and maintaining a high level of customer service. Additionally, you will oversee administrative tasks, such as handling billing and payments, scheduling staff shifts, and coordinating with other departments to ensure guest satisfaction. The ideal candidate will have excellent communication and organizational skills, a friendly and professional demeanor, and the ability to work well under pressure. A background in hospitality management or related field is preferred.

Responsibilities

• Assist the Front Office Manager in managing daily operations of the front desk area
• Supervise front desk staff and ensure they provide excellent customer service
• Handle guest complaints and resolve issues in a timely and professional manner
• Assist in the training and development of front office staff
• Manage room reservations and ensure accuracy of bookings
• Oversee the check-in/check-out process and ensure it runs smoothly
• Maintain cleanliness and organization of the front desk and lobby area
• Assist in preparing reports and monitoring front office performance metrics
• Collaborate with other departments to ensure seamless communication and guest satisfaction
• Ensure compliance with company policies and procedures

• Bachelor's degree in Hospitality Management or related field.
• Previous experience in front office operations or customer service roles.
• Strong communication and leadership skills.
• Proficiency in Microsoft Office suite and hotel management software.
• Ability to multitask and work in a fast-paced environment.