Assistant Branch Manager
Talentmate
United Arab Emirates
12th November 2026
2611-2775-292
Job Description
The job holder ensures that the customer service teams are able to achieve high customer satisfaction levels through adequate product and service offering knowledge and provides quality customer service when interacting with customers. The job holder is also responsible for handling any escalated customer queries. The job holder works with relevant departments to give feedback on product and service offerings based on analysis of customer feedback. The job holder is involved with process improvement design as well as working alongside automated and digital service channels. The job holder is results-oriented, self-motivated and determined to improve customer service standards. The job holder has strong business acumen to identify new service opportunities. They are organized and able to work independently in fast paced environments. The job holder is also able to lead teams with their pleasant disposition towards internal and external stakeholders.
Responsibilities
- Support the Branch Manager in managing overall branch operations and achieving business objectives.
- Supervise day-to-day branch activities and ensure smooth, efficient service delivery.
- Ensure compliance with KYC, AML, operational risk, internal controls and bank policies.
- Monitor account-opening documentation, transactions, reconciliations and operational controls.
- Support vault, cash and key-control activities in accordance with established procedures.
- Handle customer complaints and escalations while maintaining high service standards.
- Supervise, guide and develop branch staff, including monitoring performance and supporting training.
- Ensure operational issues and exceptions are identified, escalated and resolved promptly.
- Support achievement of branch sales and service targets through customer engagement and cross-selling.
- Coordinate with internal stakeholders, including Operations, Compliance and other support functions.
- Ensure audit readiness and adherence to regulatory and Emirates Islamic standards.
Qualification
- Bachelor’s degree in business administration, Finance, Banking, Commerce, or a related field
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.emiratesislamic.ae | Job Function: | Finance |
| Company Industry/ Sector: |
Banking | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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