Assistant Boutique Manager Abu Dhabi

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

ASSISTANT BOUTIQUE MANAGER

The Grove – Abu Dhabi – United Arab Emirates

HOW ARE YOU MAKING AN IMPACT?

You support the boutique manager in achieving sustainable business ambitions by ensuring excellent boutique operations and supporting in the boutique manager responsibilities.

WHAT ARE YOUR KEY RESPONSIBILITIES?

Support Achieving Sustainable Business Ambitions

• Commercial target:
• Sales performance and growth: Partner with the Manager to ensure boutique objectives achievements (turnover, clients portfolio development…), maintaining a strong presence on the sales floor
• Boutique action plan: Understand the boutique KPIs and follow related action plans defined by Boutique Management
• Maison representation and advocacy: Represent Jaeger-LeCoultre as a brand ambassador within the local community, building relationships and enhancing brand visibility through strategic partnerships and events.
• Individual performance: Achieve individual targets
  
  

• Operational excellence:
• Compliance and risk management: together with the Boutique Manager, ensure compliance with Group’s policies & Maison’s commercial rules. Guarantee that retail procedures are respected (selling, customer services, stock management, security…). Ensure all team is aware about latest procedures and tools capabilities. Support the Boutique Manager in preparing for internal and external audits. Ensure all documentation is accurate and available
• Safety and security: Oversee the safety and security of the team, inventory, and premises, implementing and maintaining robust security protocols
• Boutique Operations: Managing the day-to-day operations, ensuring that the store meets the brand's standards of excellence
• Inventory management: Manage inventory levels, ensuring optimal stock availability while minimizing losses and discrepancies.
• Client advising: Confidently handle sales transactions, including processing payments, handling returns
  

• Inspire and motivate: Work with the Manager to retain a motivated, high performing team. If relevant, manage operation team. Cultivate a positive and collaborative work environment that fosters team morale, passion, and productivity.
• Scheduling and resource optimization: Organize boutique team roaster to optimize staffing levels and ensure exceptional client service. Identify and share recruitment needs to local management. Effectively integrate new team members.
• Training and expertise: Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
• Client advising: Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage. Stay up to date on industry trends, competitor activities, and new product launches
• Team collaboration: Support and assist colleagues as needed
  
  

• Client advising: Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients and ensure best personalized client experience is provided. Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere. Identify client needs and preferences through active listening and thoughtful questioning Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up
• Elevate the client journey: Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients. Coordinate omni-channel activities to ensure a seamless client journey.
• Client relationship management: Collaborate with the Boutique Manager to Implement and manage CRM strategies to cultivate and expand the boutique's client database, driving repeat business and brand loyalty. Ensure proper execution of the clienteling strategy within the boutique team.
• Personalized service: Empower the team to provide personalized and attentive service, anticipating client needs and exceeding expectations.
• Customer service excellence: Provide the best customer service-related activities, ensuring prompt and effective resolution of client inquiries and concerns. Provide support for complex customer service issues, managing escalation when needed.
  
  

• Result-oriented and demanding
• Self-driven and can act in a low pace environment
• Curious
• Humble
• Passionate
• Proper sense of luxury and pay attention to details and excellence
• Passionate about creating exceptional client experiences and fostering a culture of hospitality.
• Strong team player, empathetic
• Strong organizational and problem-solving skills
  
  

• Proven experience in luxury retail management, preferably in the watch or jewellery industry
• Excellent leadership and team management abilities
• Excellent communication, interpersonal, and presentation skills
• Fluency in English. Arabic is a plus