Job Description

  • Responsible for delivery of Personal Banking product sales objectives
  • Implementation of defined sales targets and associated sales performance management standards which can support the budgeted delivery and planned objectives.
  • Develop strategic alliances with DSA Partners in accordance with the bank’s Alternate channel strategy
  • Build quality service delivery with DSA Partners to achieve the agreed Sales targets and ensure adherence to the agreed Service Level Agreements
  • Build Overall Sales plan Forecasting and projections in conjunction with Finance, Segment and Product; Funnel / Pipeline creation & maintenance
  • Implement solutions, and track progress around Sales compensation, productivity and planning
  • Root cause analysis of low performers using decile analysis.
  • To keep abreast with market dynamics and share learnings with Head of Sales for areas of Improvement and concerns.
  • Achieve the organizational objectives, sustaining service levels & plan to enhance the service standards that will improve customer experience, Comprehensive complaint management.
  • Minimize liability and product application rejections – Achieve targeted limits.
  • Minimize cases in the exception Queue to eliminate erroneous submissions.
  • Conduct capacity analysis ensuring staffing at agreed/budgeted head count.
  • Maintaining and developing relationships with top management of target market companies & existing customers to enhance cross-sell opportunities
  • Ensure staff conduct company visits & Kiosk activities.
  • Ensure staff participation through all team activities like morning huddles, training and coaching, complete mandatory compliance, and fraud training.
  • Reduce error rate in submissions to increase efficiency.
  • Review the exceptions provided by the team as per the prescribed process and implement the required actionable/desired outcomes.
  • Generate competitive knowledge and create benchmarking standards for the team/channel partners.
  • Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the channel.
  • Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.
  • Hands on Operations support/Relationship management required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: https://www.mashreqbank.com/uae/en/corporate/home Job Function: Sales
Company Industry/
Sector:
Banking

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