Application Support Analyst - IT

JOB DESCRIPTION

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position:

Wynn Al Marjan Island is looking for a skilled Application Support Analyst to join our Information Technology team. The ideal candidate will have extensive experience in Casino Gaming systems and IGT platforms, ensuring seamless application performance and support across our resort operations.

The Primary Duties And Responsibilities Of This Role Are:

• Provide Level 2 technical support for gaming-related applications, ensuring minimal downtime and rapid resolution of issues.
• Assist in the installation, configuration, testing, and deployment of gaming systems during the pre-opening phase.
• Manage and resolve application-related incidents, maintaining accurate logs and knowledge base entries.
• Liaise with gaming software vendors and service providers to escalate and resolve technical issues.
• Conduct thorough application testing (functional, integration, and UAT) to validate system readiness and performance.
• Ensure all gaming application support activities adhere to regulatory requirements and IT security standards.
• Adherence to Company Policies
  
  

Responsibilities:

• Support the implementation of gaming applications across CMS platforms, including slots, tables, cage, etc.
• Maintain and update technical documentation, user manuals, and SOPs for gaming systems.
• Collaborate with internal IT teams and business users to identify and resolve system issues and enhancements.
• Provide end-user training and support on system usage and troubleshooting.
• Contribute to the development of best practices and continuous improvement of support procedures.
• Monitor system performance and proactively identify areas for improvement or optimization.
  
  

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong analytical and problem-solving skills with attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks in a fast-paced, dynamic environment.
• Team-oriented with a collaborative approach to working across departments and with external vendors.
• Flexible and adaptable to shifting business needs, especially in pre-opening and ramp-up phases.
• Bachelor’s degree required in computer science, information technology, or related field.
• Relevant certifications in IT support, gaming systems, or ITIL are advantageous.
• Minimum 2 years of experience providing application support within a gaming or integrated resort environment.
• Experience with industry-standard gaming software and systems such as Casino Management Systems, slot systems, and table game technologies.
• Familiarity with vendor tools and regulatory compliance within the gaming industry.
• Pre-opening experience in a hospitality or casino environment is an asset.
  
  

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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