Applicant Call Representative

About Us: Premier Disability Services, LLC® is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.

About the Role: The role will assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.

Compensation: The range is $14.50 - $18.00 per hour, with the opportunity to earn a performance-based bonus up to $750/Month.

Onsite: Brooklyn Park, MN - pays $18/ hr

Remote hiring areas: Non- MN pays $14.50/ hr

Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas

Terms: Full-Time. This is an hourly, non-exempt position.

Hours of Operation: Monday through Friday 8:00am – 6:00pm CST

Responsibilities:

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process. Website, internal, and order management
• systems.
• Demonstrate Empathy, Compassion, and Patience.
• Maintain confidentiality of sensitive information
• Meet productivity and quality goals.
• Use of call management software to answer calls, adhere to specified schedule, and breaks.

Qualifications:

• Previous experience in a call center environment.
• Customer service orientated with demonstrated ability to show empathy.
• Excellent written and verbal communication skills
• Must be patient and inclined to help others.
• Must be detail oriented.
• Ability to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS, Internet, and associated software.
• BILINGUAL - English/Spanish a plus.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The companys properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodors Travel, and many others which are leaders in their key vertical markets. Internet Brands award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The companys powerful, proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.