Air Logistics Customs Clearance Specialist Abu Dhabi

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Air Logistics Customs Clearance Specialist is responsible for providing high-quality end-to-end operational services including customs clearance, cargo retrieval/handover, documentation and transport coordination to ensure that cargo is received and delivered in good condition within the agreed timeframe.

How you create impact

• Monitor shipment status, manage end‑to‑end air logistics operations and ensure all service timelines are met
• Handle customs clearance processes
• Coordinate with GHA for cargo retrieval/handover including delivery order issuance, slot booking and customs inspection when applicable
• Nominate customer/agent for direct collection at terminal when required
• Arrange transportation and ensure timely cargo collection/delivery
• Update shipment milestones and upload required documents in a timely manner
• Prepare and control shipment documentation such as exit/entry forms, claim submissions and related paperwork
• Handle discrepancies and deviations, including missing cargo, cargo damage reports and claims with proactive updates to stakeholders.
• Report operational issues, disputes or discrepancies to supervisors, managers, divisional managers or branch managers in an immediate manner.
  
  

What we would like you to bring

Proven experience in air logistics operations and AOG cargo.

<![CDATA[Customer Service Representative

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

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The Customer Service Representative (CSR) is Kuehne & Nagel’s primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow up phone calls to requestors. The CSR is responsible for all communication between the various departments within KN and it’s customers and, therefore must exercise the highest quality of phone etiquette. Requires a high degree of quantifiable and qualifiable results with regard to accurate, complete, and timely response to internal and external DC’s reporting. This position will be working only Friday, Saturday and Sunday from 6:00am- 6:30pm. Required to be flexible to work overtime,

How you create impact

• Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
• Compiles, sorts and verifies accuracy of data to be entered.
• Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
• Enters order into automated system, and computes total cost for customer. Records or files copy of orders received as requested.
• Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts other than primary.
  
  

What we would like you to bring

• Windows based order entry system.
• Minimum of 2 years’ experience in customer service.
• Ability to successfully communicate – both verbal and written
• Intermediate skills in MS Word and Excel
• AS400 experience or any WMS experience helpful
• Proficient Data Entry Skills
• Ability to follow through and provide excellent customer service
• Ability to efficiently solve problems
• Ability to establish priorities and accomplish multiple tasks
• Must be organized
• For applicants in the United States: Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com
  
  

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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