Air Logistics Customer Care Specialist 23J25

The Air Logistics Customer Care Specialist plays a pivotal role in ensuring high levels of customer satisfaction by managing the logistics chain for air freight from origin to destination. This position demands excellent communication and problem-solving skills, ensuring clients receive reliable and timely support. Responsibilities include processing shipments, resolving logistical challenges, and maintaining robust relationships with clients and carriers. The role requires a meticulous individual who can thrive in a fast-paced environment while managing multiple tasks with accuracy and efficiency. The successful candidate will actively contribute to the optimization of logistics processes and enhance service delivery through innovative solutions and effective collaboration with teams across the organization.

Responsibilities

• Coordinate and manage the planning and execution of air freight shipments.
• Maintain constant communication with clients to understand their logistics needs.
• Resolve issues arising during the logistics process efficiently and amicably.
• Track shipments and proactively inform clients about the status and any changes.
• Collaborate with international teams to ensure seamless logistics operations globally.
• Ensure compliance with international shipping regulations and company policies.
• Analyze logistics data to identify areas for service improvement and cost reduction.
• Prepare and process shipping documents accurately in a timely manner.
• Build and maintain strong relationships with logistics service providers and carriers.
• Assist customers with inquiries, providing expert advice and solutions promptly.
• Work collaboratively with sales and customer service teams to meet client expectations.
• Conduct periodic reviews of logistics processes and recommend advancements or adjustments.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• Minimum of 3 years of experience in air logistics or a similar role.
• Strong understanding of air freight operations and industry regulations.
• Excellent problem-solving skills with a solution-oriented mindset.
• Proficient in logistics software and Microsoft Office Suite applications.
• Exceptional communication skills, both written and verbal, are required.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong attention to detail with superior organizational capabilities.
• Experience collaborating with diverse teams across different time zones.