Air Logistics Customer Care Specialist 17A26

An Air Logistics Customer Care Specialist plays a vital role in ensuring that air freight operations run smoothly and efficiently. This position requires a deep understanding of logistics and the ability to handle complex customer service queries with professionalism and efficiency. As part of a dynamic team, the specialist will be responsible for liaising directly with customers, addressing inquiries and complaints, and ensuring that their air logistics needs are met in a timely manner. The ideal candidate will have excellent communication skills, a commitment to customer satisfaction, and the capability to analyze and improve service delivery processes. A proactive approach to problem-solving and strong organizational skills are essential to succeed in this role.

Responsibilities

• Provide exceptional customer service and support to clients in air logistics.
• Respond promptly to customer inquiries and provide accurate information.
• Coordinate with internal teams to resolve complex logistical issues.
• Monitor and track shipments to ensure on-time delivery for clients.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with the sales team to understand customer needs more clearly.
• Develop strategies to optimize customer satisfaction and service efficiency.
• Ensure compliance with industry regulations and company policies.
• Assist in the resolution of billing and invoicing discrepancies for clients.
• Identify opportunities for process improvements and suggest suitable solutions.
• Prepare regular reports detailing customer interactions and logistics performance.
• Train and guide new team members in customer care protocols.

Requirements

• Bachelor’s degree in logistics, supply chain, or related field preferred.
• Minimum of two years of experience in logistics or customer service.
• Strong knowledge of air freight operations and logistics processes.
• Exceptional communication and interpersonal skills for diverse interactions.
• Proficiency in relevant software and tools for logistics management.
• Ability to multitask, prioritize, and manage time effectively under pressure.
• Analytical mindset with problem-solving abilities in challenging situations.
• Familiarity with global trade regulations and compliance requirements.