AF Export Operations Associate

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

• The AF Export Team Leader drives team performance by managing daily operations, fostering collaboration, and ensuring alignment with company objectives. This role balances strategic oversight with hands-on management to achieve high-quality results and continuous improvement.
  
  

About The Job

• Receive booking details from network and customer service colleagues via email.
• Check invoice, packing list and other documents to export the shipment.
• Coordinate with the airline and arrange for booking of the cargo based on destination and customer expectations.
• Coordinate with the shipper/customer service team for any discrepancy on shipping documents.
• Arrange collection of cargo from shipper’s facility in appropriate vehicle in coordination with the transport vendor or transport team.
• Preparation and execution of the airway bill considering the destination country SOP.
• Preparation of customs documents based on invoice and packing list received from shipper.
• Arrange all documents required as per export regulations.
• Arrange all documents required as per the import country regulations.
• Provide the pre alert documents to the network office/ customer service team based along with confirmed flight details.
• Ensure complete documents (as per requirements) are handed over to customs clearance.
• Coordinate with transport department/vendors for delivery of shipments/proof of delivery.
• Ensure that all job files are maintained.
• Relay information to origin offices if shipment not cleared within 2 days.
• Coordinate with third parties, sales and finance to meet operational requirements.
• Resolve issues regarding cargo shortage/ damage/ claims.
• Receiving cash/cheque from customers in regard to clearance shipment/delivery order collection and accounting the same to finance.
• Develop and maintain a healthy relationship with internal and external customers.
• Ensure timely and effective communication takes place within defined time limits.
• Provide necessary information to internal staff.
• Maintain a positive working relationship at all levels.
• Ensure KPI’s are met and reported on a monthly basis.
• Fulfill any and other tasks as deemed fit by Management.
  
  

About You

• Bachelors / Master’s degree
• 2-3 years of experience in logistics operations
• Proficient in all Microsoft office applications (Excel, Word and power point)
• Excellent command in English Language.
  
  

About Our Benefits

• A strong Team Spirit and a lot of fun together
• A safe, multi-cultural and inclusive environment
• Individual opportunities for growth and development
  
  

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!

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