Admissions Officer

Job Title

Admissions Assistant

Department

Administration

Reports To

Admissions Manager

Direct Reports

No

Main Duties & Responsibilities

This is not an exhaustive list of all duties and responsibilities.

• Contribute to the achievement of admissions targets.
• Present a warm, professional and friendly first point of contact for new parents to positively promote the school and support the recruitment and retention of students.
• Monitor enquiry/applicant activity, maintain email templates and event schedules in Hubspot
• Conduct school tours where needed across the Whole School.
  
  

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• Keep documented admissions procedures up to date.
• Ensure admissions information on the website is always up to date.
• Create and maintain electronic admissions records and files for all prospective students, new applicants, current students and alumni.
• Assist with tracking and monitoring annual re-registration of students.
• Assist the Data Team with updating and maintaining student contact information in the MIS.
• Track submission of required application documents and following up with parents for missing documents.
• Work closely with the Registrar to ensure all Leaving Certificates and other required documents received for new students meet the requirements of the Ministry of Education and are processed in a timely manner to meet MOE/KHDA deadlines.
• Plan and deliver parent and student visits and tours ensuring that the personal focus on the school is delivered.
• Manage and support Open Days and events ensuring that opportunities are maximised.
• Coordinate entrance assessments, liaising with the Registrar, Admissions Manager and Leadership Team.
• Assist with the process of students withdrawing from the school by acknowledging withdrawal notifications, reminding parents of the process and issuing leavers forms.
• Assist with walk-in, email and website admission enquiries ensuring a high quality of customer care.
• Attend staff meetings, marketing events and serve on committees.
• Be well versed in rules and regulations of the Ministry of Education and the KHDA, and ensure compliance during the admission process.
• Work with the Marketing Team to develop admissions materials and events.
• Deal with matters of a confidential and sensitive nature in line with school policies.
• Conduct campus tours and effectively promote the schools programs and offerings to prospective students and their families
  
  

Other Duties And Responsibilities

• Any other duties as assigned by the Admissions Manager
  
  

Person Specification

Qualifications and related Experience

• Good standard of education including English & Mathematics.
• Minimum of 2 years experience in an education, customer service or sales environment.
• Experience of iSAMS and Hubspot systems.
• Experience in general office administration.
• I.T. proficiency including Microsoft & Google suites.
  
  

Competencies: Knowledge, Skills & Abilities

• Ability to communicate clearly and effectively, both written and verbally.
• Strong interpersonal skills.
• Planning and organising skills to anticipate, prioritise and manage a variety of tasks.
• Excellent attention to detail and production of accurate work.
• Ability to work flexibly and effectively under pressure to maintain deadlines.
• Ability to develop strong relationships with stakeholders.
• Ability to work creatively and contribute to the environment.
• Understanding of statutory requirements including Safeguarding, Child Protection, Equal Opportunities, Health & Safety and Inclusion.
  
  

Competencies: Behavioural

• Customer focused.
• Ability to work collaboratively as part of a team and effectively independently.
• Adaptable, approachable and empathetic.
• Presents drive and commitment that inspires others.
• High standards of dress, punctuality and attendance.
• Courteous and professional demeanour.
• Ability to work with minimal supervision and use initiative.
  
  

Key Relationships

Internal

WSLT, Academic and Administration staff, students.

External

Parents, Local Government departments.

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