Admin Cum Customer Coordinator 28F26

We are seeking a dynamic and highly organized individual to join our team as an Admin Cum Customer Coordinator. This essential role balances administrative duties with direct interaction with our valued customers, ensuring efficient operations and outstanding customer service. As the first point of contact for inquiries and support needs, you will be responsible for managing both the smooth day-to-day operations of the office and maintaining positive relationships with our clients. Your ability to multitask, communicate effectively, and exhibit strong problem-solving skills will be crucial to your success in this position. Join our team and contribute to a vibrant work environment where no two days are the same, and where your expertise will make a significant impact on both our operational success and customer satisfaction.

Responsibilities

• Provide administrative support to ensure efficient operation of the office.
• Act as the primary contact point for all customer-related inquiries and questions.
• Manage and organize files, documents, and databases efficiently and securely.
• Coordinate and manage communication between clients and internal teams clearly.
• Schedule meetings, appointments, and manage travel itineraries for management.
• Assist in the preparation of regularly scheduled reports and presentations.
• Facilitate communication and collaboration between sales, customer service, and operations.
• Identify and resolve customer issues promptly to ensure satisfaction and retention.
• Maintain a comprehensive understanding of the company’s services and product offerings.
• Track inventory and order office supplies to ensure smooth operations.
• Support operations team in project planning and execution of customer orders.
• Develop strategies to improve customer experience and administrative processes.

Requirements

• Proven experience in an administrative or customer service role for two or more years.
• Excellent verbal and written communication skills are essential for this position.
• Strong organizational skills with the ability to multitask effectively and efficiently.
• Familiarity with office management procedures and basic accounting principles.
• Proficiency with Microsoft Office Suite and other relevant software applications.
• Ability to work independently and as part of a team to achieve goals.
• Strong problem-solving skills and attention to detail are crucial for success.