Admin Cum Customer Coordinator (225-628)

An Admin Cum Customer Coordinator plays a critical dual role in managing administrative functions and ensuring seamless customer interactions. This position requires a dynamic individual who can effectively manage office operations while also serving as a point of contact for clients. The ideal candidate will possess excellent organizational skills, a keen attention to detail, and a customer-first mindset. As an Admin Cum Customer Coordinator, you will be responsible for handling various administrative tasks, including documentation, scheduling, and communication, as well as delivering exceptional customer service. Your ability to multitask and adapt in a fast-paced environment will be crucial to ensuring both the administrative processes run smoothly and customer satisfaction levels remain high. By effectively coordinating between different departments and maintaining a professional demeanor, you will contribute to the overall success and efficiency of the organization.

Responsibilities

• Manage and maintain office records, files, and documentation accurately.
• Coordinate meetings, appointments, and schedules for the management team.
• Answer and direct incoming phone calls and email inquiries promptly.
• Assist in the preparation and distribution of meeting agendas and minutes.
• Facilitate communication between departments to ensure seamless workflow.
• Handle customer inquiries, complaints, and provide appropriate resolutions.
• Develop and maintain positive relationships with clients through regular interactions.
• Assist in the preparation of reports, presentations, and correspondence.
• Ensure that office equipment is operational and coordinate maintenance when necessary.
• Support HR functions including onboarding, training, and employee documentation.
• Coordinate with vendors and suppliers for office supplies and services.
• Participate in special projects and perform additional duties as assigned.

Requirements

• Bachelor's degree in Business Administration or a related field preferred.
• Proven experience in administrative or customer service roles is required.
• Strong organizational skills and the ability to multitask efficiently.
• Excellent verbal and written communication skills are essential.
• Proficiency in MS Office Suite, including Word, Excel, and Outlook.
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving skills with a high attention to detail are necessary.