Admin Cum Customer Coordinator 19D25

The Admin Cum Customer Coordinator plays a dynamic role in ensuring the seamless operation and administration within a company while providing exceptional service to customers. This position is designed for individuals who excel at multitasking, have exemplary organizational skills, and possess a customer-centric mindset. As an Admin Cum Customer Coordinator, you will serve as a pivotal link between the management, staff, and client base, juggling numerous responsibilities to ensure the optimal function of administrative and customer service operations. Your role will include handling inquiries, coordinating customer interactions, managing documentation, and contributing to the overall customer engagement strategy. To thrive in this role, you should be detail-oriented, adept at communication, and comfortable working in a fast-paced environment.

Responsibilities

• Handle administrative tasks such as scheduling, correspondence, and managing office supplies efficiently.
• Act as the primary point of contact for customers, addressing inquiries and resolving issues.
• Coordinate and manage appointments to optimize the schedules for service or meetings.
• Maintain organized records of customer interactions, transactions, and claims processing.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with internal teams to ensure timely and precise communication to clients.
• Oversee and manage customer feedback to improve service delivery and experience.
• Serve as a liaison between the management and clients for business communications.
• Conduct follow-up calls with customers to ensure satisfaction and service quality.
• Analyze customer data and produce reports to inform management on service trends.
• Ensure compliance with company policies and customer service best practices.
• Facilitate efficient workflow by coordinating with team members and other departments.

Requirements

• Bachelor's degree in business administration, communications, or related field preferred.
• Proven experience in an administrative and customer service role preferred.
• Ability to handle multiple tasks and projects with strong organizational skills.
• Excellent verbal and written communication skills are essential for success.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Strong attention to detail and ability to work under minimal supervision.
• Excellent problem-solving skills and a proactive approach to task management.