Admin Cum Customer Coordinator 03N25

The Admin Cum Customer Coordinator is a vital role focusing on efficient administrative and customer service tasks. This position requires someone who can seamlessly manage office operations while providing top-level customer support. You will act as the first point of contact for customers, ensuring their inquiries are addressed promptly and satisfactorily. In addition to handling customer communications, the role involves performing routine administrative tasks to support different departments within the organization. The ideal candidate should be detail-oriented, with excellent communication skills and the ability to maintain a calm and professional demeanor under pressure. It is essential to have a proactive approach and a problem-solving mindset to excel in this role.

Responsibilities

• Manage and organize office operations and procedures effectively and efficiently.
• Answer and direct incoming customer calls and emails in a timely manner.
• Prepare and send customer invoices, ensuring all information is accurate.
• Maintain and update customer records and databases with latest information.
• Coordinate and schedule meetings, appointments, and customer visits efficiently.
• Assist with the preparation of reports, presentations, and other documents as needed.
• Ensure the office is well-maintained, organized, and stocked with necessary supplies.
• Handle customer complaints and inquiries with courtesy and professionalism.
• Support team members in handling day-to-day operational tasks and challenges.
• Collaborate with different departments to streamline customer service processes.
• Implement and oversee office administrative systems to enhance efficiency.
• Provide feedback and suggestions for continuous improvement on customer service.

Requirements

• Bachelor’s degree or equivalent experience in business administration or a related field.
• Minimum of 2 years of experience in an administrative or customer support role.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent written and verbal communication skills in a professional environment.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Ability to work independently and as part of a team in a fast-paced setting.
• Experience in customer service practices and office management preferred.