Account Support Associate 27J25

An Account Support Associate is a vital member of the customer service team, tasked with delivering outstanding support and resolving inquiries efficiently. This role demands someone with excellent communication skills and a proactive approach to problem-solving, ensuring client satisfaction and loyalty. The ideal candidate will have a background in customer service and a keen eye for detail, able to handle multiple client accounts with precision. They will serve as an essential liaison between customers and the company, ensuring that all interactions are handled swiftly and effectively. If you are passionate about providing excellent customer service and eager to contribute to a dynamic team, this position offers an exciting opportunity to make a significant impact.

Responsibilities

• Manage customer inquiries through phone, email, and chat support channels.
• Collaborate with internal teams to resolve client issues promptly.
• Maintain detailed and accurate records of all client interactions.
• Actively participate in team meetings and training sessions.
• Update and maintain client account information and preferences.
• Identify trends in client issues and propose solutions to management.
• Communicate service updates and new features to clients effectively.
• Assist clients with any issues related to billing and payments.
• Provide feedback from clients to the product development team.
• Ensure timely follow-up on all outstanding client requests.
• Support team efforts to achieve customer satisfaction and loyalty goals.
• Handle escalated client complaints with patience and professionalism.

Requirements

• Proven experience in customer service or a related field required.
• Excellent written and verbal communication skills essential for this role.
• Strong organizational skills and attention to detail is necessary.
• Ability to handle difficult situations with professionalism and empathy.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to multi-task and manage time effectively under pressure.
• High school diploma or equivalent required, Bachelor’s degree preferred.