Account Support Associate (225-1011)

An Account Support Associate plays a critical role in the customer support and account management process. This position is vital for managing and maintaining customer satisfaction and ensuring that clients' needs and queries are addressed promptly and effectively. As an Account Support Associate, you will work closely with the sales and customer service teams to provide administrative support, answer queries, resolve issues, and manage account information. You will need excellent communication skills and a strong attention to detail to manage a wide range of tasks efficiently. The ability to work independently as well as part of a team is crucial in this position. Your proactive approach and dedication to providing exceptional service will be a driving force in nurturing long-term customer relationships.

Responsibilities

• Assist clients in resolving inquiries and issues regarding their accounts professionally.
• Maintain accurate and up-to-date records of customer account information and activities.
• Provide support to account managers with administrative tasks and account management duties.
• Coordinate with other departments to ensure timely and accurate delivery of services.
• Actively follow up with clients to ensure their needs are being sufficiently met or exceeded.
• Gather and analyze customer feedback to recommend service improvements and innovations.
• Respond promptly to customer calls and emails to enhance customer satisfaction levels.
• Resolve customer complaints and issues by providing appropriate solutions and alternatives.
• Track, report, and analyze customer service metrics and trends for continual improvement.
• Assist in the preparation of sales proposals and customer presentations as required.
• Organize and participate in customer account meetings and teleconferences regularly.
• Support the implementation of new account-specific strategies and action plans.

Requirements

• Bachelor’s degree in Business, Communications, or a related field is preferred.
• Previous experience in customer service, account support, or related roles is required.
• Excellent verbal and written communication skills to effectively engage with clients.
• Strong organizational skills with the ability to prioritize tasks efficiently.
• Proficient in Microsoft Office Suite and customer relationship management software.
• Strong problem-solving skills and attention to detail in managing customer accounts.
• Ability to work collaboratively with cross-functional teams to achieve organizational goals.