Account Support Associate 21N25

We are seeking a dedicated and detail-oriented Account Support Associate to join our team. As an Account Support Associate, you will play a crucial role in providing exceptional service to our clients while supporting the account management team. Your primary responsibilities will include managing customer inquiries, processing orders, and maintaining accurate client records. This role requires strong problem-solving skills, excellent communication abilities, and a proactive approach to ensuring client satisfaction. You will work closely with other team members to address any account-related issues and ensure the smooth operation of client accounts. This is an excellent opportunity for those who thrive in a fast-paced environment and are looking to grow within an organization that values hard work and dedication.

Responsibilities

• Respond promptly and professionally to client inquiries and requests.
• Assist in the creation and management of client accounts with detailed accuracy.
• Coordinate with internal teams to ensure timely delivery of client services.
• Maintain and update client records to ensure accuracy and completeness.
• Support the account management team in preparing reports and presentations.
• Identify opportunities to enhance client satisfaction and reduce service issues.
• Assist in resolving client complaints and escalating issues when necessary.
• Proactively follow up with clients to ensure their needs are met.
• Monitor account performance and suggest improvements to account managers.
• Collaborate with sales and marketing teams to support client engagement activities.
• Stay informed about industry trends to provide valuable insights to clients.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in account management, customer service, or a similar role.
• Excellent communication skills, both written and verbal, with clients and team members.
• Strong organizational skills with an attention to detail and accuracy.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software applications.
• Strong problem-solving skills with a proactive approach to client issues.
• Ability to work collaboratively within a team as well as independently.