Account Partner Director

Description

Overview of the role :

The CSG Account Partner (AP) is a passionate and strategic sales leader. This person will sell the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic problem solver with enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The AP will earn the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

Responsibilities

• Develop and execute a territory plan and personalized account plans for each customer, aligned with their business goals, to deliver year-over-year Success Cloud revenue growth.
• Engage senior decision-makers using a consultative selling approach that positions Salesforce as a long-term strategic partner.
• Build compelling solution visions and communicate transformative outcomes that align with customers strategic goals and desired business results.
• Collaborate cross-functionally with License Sales and Alliance/Partner organizations to drive customer success and organizational health.
  
  

• Proven experience in consultative sales, consistently exceeding quota in complex, enterprise environments.
• Demonstrated experience selling and/or delivering professional services in large-scale, complex pursuits.
• Ability to develop and maintain trusted relationships with senior decision-makers across large organizations.
• Strong forecasting discipline and pipeline management skills.
  
  

• Experience working in a cross-functional, collaborative sales environment.
• Ability to act as a mentor and lead cross-functional teams on complex business initiatives.
• Track record of growing accounts through new and expansion opportunities.
• Strong interpersonal skills and ability to thrive in a fast-paced environment.