Account Manager

Position Summary

As a Manager, Global Account Management, you will contribute to Sirva's success by partnering closely with the Vice President of Account Management and the broader Global Account Management team. You will help develop, maintain, and strengthen client partnerships while enhancing both client and customer experience.

You will act as a trusted advisor, collaborating with clients to identify best practices within the talent mobility and relocation industry. This role requires close coordination with client stakeholders to deliver seamless service and maximize Sirva’s value.

Key Requirement (Must-Have Background)

We are specifically looking for candidates who can quickly get up to speed and bring relevant industry knowledge.

✅ Must Have Experience In One Of The Following

• Relocation management
• Household goods (HHG) / moving industry
• Travel or mobility services companies
  
  

✅ Preferred: Hands-on experience with global mobility or moving/relocation operations

Key Responsibilities

• Client Consulting & Issue Resolution (50%)
• Serve as the primary communication link between Sirva and the client on relocation, household goods, and service-related matters
• Act as a trusted advisor, recommending best practices within talent mobility
• Lead issue resolution across client and internal teams
• Apply strong business judgment to resolve transferee/assignee and client concerns
• Collaboration with Global Account Management (20%)
• Support upselling initiatives and overall account growth
• Manage and calculate Service Level Agreements (SLA) results
• Assist with client implementations
• Prepare and validate data for client reviews and governance meetings
• Support delivery of strategic account plans aligned with regional/global needs
• Partner with teams to drive profitability and revenue growth
• Internal Consulting (20%)
• Educate Customer Experience teams on client policies and preferences
• Partner with internal stakeholders to monitor and achieve performance metrics
• Support business development initiatives
• Oversee VIP moves to ensure high-quality delivery
• Reporting (10%)
• Collaborate with Analytics teams to deliver accurate client reporting
• Provide consulting on reporting related to:
• Volume metrics
• Performance KPIs
• Relocation costs and budgeting
• Promote use of client reporting tools and digital products
• Work with Digital/IT teams to improve client self-service capabilities
  

Qualifications & Skills

• 3–5 years of client relationship management experience
• Experience in relocation, mobility, travel, or moving industry is mandatory
• Strong organizational and problem-solving skills
• Excellent communication and presentation skills (English required; Arabic preferred)
• Strong client relationship management capability
• Analytical mindset with ability to interpret data
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)
• Ability to contribute to account growth and upselling initiatives
  
  

Education & Experience

• Bachelor’s degree preferred
• Experience in global mobility, relocation services, or similar client-facing roles
  
  

Line Management Responsibility

• No direct reports
  
  

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.

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