Account Manager

The Account Manager will manage the setting, direction and implementation of business strategies,

objectives and plans within designated clients in order to achieve the business targets. This will be

achieved by growing the existing business and through identifying new business opportunities including

the introduction and implementation of new products and services.

Responsibilities

Strategic Planning

• Contribute to the development of the areas business development strategy
• Identify P&L opportunities for the client
• Ensure the development of individual designated clients operational plans, with corresponding tactics and actions to achieve defined goals
• Ensure that the necessary Marketing plans are in place in good time (3 months ahead) and have sufficient justification for any supporting Xoxoday spend
• Monitor the development of the banking, cards and loyalty industry across the region, analyse trends and understand factors impacting current and potential business opportunities for Xoxoday
• Monitor, analyse and propose responses to competitor strategies
  
  

Business Development & Relationship Management

• Establish, develop and manage the relationship between Xoxoday and designated clients , including third
  
  

parties where applicable e.g. IT service providers, Card processors etc

• Responsible for the KPIs which contribute to client revenue generation.
• Identify new business development opportunities and take accountability for and manage the project
  
  

evaluation of these. Focus on achieving business targets through growing existing business and

developing new business opportunities. Monitor business results of designated clients and anticipate

challenges and take proactive measures to accomplish targets and meet KPIs.

• Ensure effective communication of progress to targets both within Xoxoday and with Clients.
• Develop, maintain and cultivate close relationships with decision-makers and senior management of
  
  

designated clients. Understand their business strategies, priorities, needs and business processes,

present to them strategic ideas and share Xoxodays views on industry developments, advising how Xoxodays

products and services can impact their results.

• Represent Xoxoday to the clients by providing a point of contact to them, with permanent high quality
  
  

support on the Xoxoday organisation, products and platforms.

• Engage in client consulting relating to loyalty management, operational support, IT developments and
  
  

marketing campaigns

Public Relations

• Represent Xoxoday by attending conferences and business meetings and undertake media/public relations
  
  

activities in the area, to shape perceptions of the company.

General

• Complete ad hoc project/research work and other initiatives as directed by senior management.
  
  

Management Accountability, & Scope

• The Account Manager role plays a critical and strategic role in ensuring Xoxodays strategic position in the
  
  

loyalty sector. The role is accountable to create a greater depth of awareness of Xoxodays products and

services as well as the role that Xoxoday plays in the loyalty industry with the objective of positioning Xoxoday as

the strategic and preferred business partner in all applicable markets.

• The role function is to develop account strategies which increase revenues from existing accounts and
  
  

win new accounts, by integrating priorities based on information from the relevant markets;

• The Account Manager must coordinate the strategic alignment of these business plans with other
  
  

functional areas of xoxoday e.g. IT, Partnerships team etc

• The Account Manager is the lead person in maintaining the day to day relationship with the clients in
  
  

all areas pertaining to the loyalty program and support services.

• The Account Manager will assist marketing and product development in the launching of new products
  
  

/ expanding the penetration of existing products within current and new accounts.

Decision Making & Complexity

• The Account Manager Influences sales and related activities within the immediate area (e.g. region,
  
  

client group);

• The Account Manager is able to operate with limited guidance in complex environments;
• Responsible for account planning and submission of product propositions to clients for consideration;
• Recommend strategy for securing individual client commercial agreements;
• Develop individual business case justification for investment decisions and propose to Senior
  
  

Management for approval.

• Manage ongoing level of client support and manage internal and external visits by Infinia staff and
  
  

alliance partners with key client personnel;

• The Account Manager can effectively interact with various levels of staff and management within xoxoday
  
  

to achieve the desired results, both for xoxoday as well as for the client.

• Display strong interpersonal skills to address the on-going needs of a complex, multi- location
  
  

organisation.

Job Requirements

• Experience in the Banking/Financial Services sector ideally with previous exposure to loyalty
  
  

management.

• Sales experience and proven negotiation skills
• Knowledge and understanding of banking / card operations, including products & services, business
  
  

systems and processes

• Capability to liaise, present to and work with senior figures within new and existing client
  
  

organizations.

• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to
  
  

problems and opportunities

• Strong communication, interpersonal and collaboration skills are needed to influence direction and
  
  

change attitudes and decisions of senior figures within new and existing client organizations.

• Strong self-management skills including demonstrable drive and energy
• Multi-cultural sensitivity and interpersonal relationship management, including the ability to work
  
  

effectively within International teams

• Role holder should have the ability to travel frequently
  
  

Key Competencies

• Superior negotiation skills leading to timely, profitable resolutions
• Client sales, relationship and management skills
• Solid interpersonal skills and working with cross functional teams
• Exceptional communications skills
• Leadership skills
• Self-directed and motivated
• Able to work with little management oversight
• Strategic management and creative thinking
• Analytical in thought processes
• Issues management
• Project Management

---