Account Manager - Retail

About The Team

The UAE is one of our fastest-growing and most exciting markets. As Deliveroo continues to expand, we become a major revenue channel for partners across restaurant, grocery, and retail - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to help our partners grow in their industry. Our Account Management team oversees partner relationships - they are a passionate, dynamic group of team players that work well together and cross-functionally with other departments, and of course, theyre fun.

We are looking for a Retail Account Manager to join our UAE New Verticals Team. This is a great opportunity to become a critical member of one of the fastest-growing divisions at Deliveroo and drive impact across our most exciting vertical. Deliveroo Shopping (Retail) covers a wide range of categories from gifts, electronics, beauty, and stationery to pet accessories. 

About The Role

In this role, you will manage relationships with a number of our top National and SMB Retail/Non-food partners across a small variety of categories. You will be responsible for onboarding, maintaining, and growing the partnerships as well as being the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams. You will be helping new partners to launch and succeed on the platform and grow existing business on the Deliveroo platform, developing the ‘best-in-class’ value proposition for our customers within a new and exciting area of our business.

What You’ll Be Doing

Here’s what your day-to-day might look like:

• Manage the relationship with our top Retail/Non-food partners, becoming the expert in this space as we scale
  
  
• Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed, and your accounts continue to grow.
  
  
• Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform.
  
  
• Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels.
  
  
• Working closely with compliance, legal, and operations to ensure best practices
  
  
• Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion
  
  
• Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate.
  
  

What Youll Need To Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• 3-4 years of experience in an account management, business development/new business, or commercial role.
  
  
• Experience in working within the Retail and/or Pharmacy industry is required
  
  
• Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo
  
  
• Partner obsessed, with effective relationship building, organisation, and communication skills, whether face to face, through video, phone, or email.
  
  
• Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations.
  
  
• Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace.
  
  
• Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.
  
  
• Experience working in a dynamic, high-growth company is preferable

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders, and more, brought together by a shared drive to make things better. Working here, you can expect to:

• 🔧 Make a visible impact every day
   Your work directly improves experiences for customers, partners and riders.
• 🌱 Learn fast in an entrepreneurial environment
   Work close to the market with autonomy, pace and real responsibility.
• 🧠 Build a career, not just a role
   Stretch yourself, develop new skills and grow as the business evolves.
• 🌎 Deliver together in an inclusive culture
   Collaborative, values-driven teams that support how you work best.