Account Manager – Retail 30J25

An Account Manager in the Retail sector is a vital role responsible for managing key client accounts, developing long-term relationships, and ensuring the delivery of high-quality service. This position involves acting as the main point of contact between the company and its retail clients, overseeing account operations, and finding new ways to improve client satisfaction. The Account Manager will have strong problem-solving skills and a keen eye for detail to meet and exceed the expectations of a diverse range of clients. Success in this role involves understanding client needs, addressing their concerns promptly, and maintaining strong relationships to ensure a high level of client retention and satisfaction. Furthermore, the Account Manager will collaborate with different departments such as sales, marketing, and customer service to ensure the seamless execution of account management tasks.

Responsibilities

• Manage and oversee a portfolio of assigned retail client accounts.
• Establish and nurture long-term relationships with key stakeholders.
• Act as the main point of contact for all client communications.
• Develop a deep understanding of client needs and objectives.
• Ensure timely and successful delivery of solutions according to client objectives.
• Coordinate with various departments to address client queries and needs.
• Prepare regular reports on account status and deliver to clients.
• Forecast and track key account metrics for informed decision-making.
• Identify opportunities for cross-selling and up-selling within current accounts.
• Conduct regular meetings with clients to review service satisfaction.
• Collaborate with the sales team to expand the client base.
• Resolve any issues or challenges faced by clients efficiently and effectively.

Requirements

• Proven work experience as an Account Manager or relevant role.
• Strong knowledge of the retail industry and market trends.
• Demonstrated ability to communicate, present, and influence at all levels.
• Experience with CRM software and MS Office (particularly MS Excel).
• Strong organizational and time-management skills to manage multiple accounts.
• Excellent listening, negotiation, and presentation skills.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.