Account Manager - MENA

Department: EMEA Sales

Location: Dubai, UAE

Description

Oxford Economics, a leading global economic research and consultancy firm, is looking to hire a highly motivated and ambitious candidate to manage and drive sales for the existing book of business across the Middle East & Africa.

As the Account Manager, you are responsible for managing a segment of Oxford’s subscription clients across the Middle East & Africa, dealing with client enquiries, retaining subscription revenues, identify and close up-sell opportunities and increasing usage of Oxford’s services across the client base.

Key Responsibilities

• Increase usage of the subscription services and grow the client user base
• Identify and execute upsell opportunities, mitigate cancellation risks and create a territory strategy with the ADAM to manage the existing book of business and against subscription sales targets and KPIs.
• Provide training on the services for new users as well as offer regular client updates
• Identify upcoming renewals more than three months out and communicate these with the ADAM.
• Answer any client questions and liaise with the relevant economists as required
• Become proficient at navigating all of the OE website and respective databanks
• Become proficient at managing client notifications and other delivery options such as API and other 3rd Party compatible platforms.
• Working with marketing, notify clients updating them on product enhancements and other developments.
• Be proficient on Salesforce using it to track any client interactions, sales, uplifts and cancellations
• Become proficient on client usage software for internal reporting and client support
• Work with marketing to organise client events and webinars
• Manage client lists and chase clients on upcoming events and webinars
• Help organize client meetings and presentations with economists as required
  
  

• Work with the ADAM and wider teams on any cross-border accounts that require support
• Communicate opportunities, challenges, product development requests
  
  

• Proactive and efficient problem solver with high levels of initiative
• Fluent English a must, Arabic or other European languages are a plus
• A University degree is required
• A proven, demonstratable account management or client relations track record.
• Must be highly organized and able to manage multiple projects at once
• Candidate must have strong presentation and writing skills
• Must have good knowledge of Microsoft Word, Excel, and PowerPoint
• Must be a self-starter, with the drive to set and reach ambitious goals
• Must be a team player
• Must be able to travel and drive a car
• Phone and face to face sales experience.
• Any experience living or working in the region are a plus