Account Management Executive (225-1012)

The role of an Account Management Executive is integral to maintaining and nurturing the relationships between a company and its clients. This position requires a professional who can skillfully manage client accounts, identify opportunities for growth, and ensure client satisfaction to foster long-term partnerships. Account Management Executives act as the bridge between the client and the company, ensuring the client's needs are met and aligning those with the company’s business objectives. The role involves strategic planning, proactive communication, and a deep understanding of the company’s offerings to present optimal solutions to clients. This position often involves working closely with various departments such as sales, marketing, and customer support, ensuring holistic and seamless client service.

Responsibilities

• Develop and maintain strong relationships with existing and potential clients to drive growth.
• Manage client accounts, ensuring their needs are met and business objectives are achieved.
• Coordinate internally with sales, marketing, and product teams to align strategies.
• Identify new business opportunities within existing accounts to maximize revenue.
• Prepare regular reports on account status, including forecasts, to management.
• Ensure delivery of timely and efficient communications to clients regarding company services.
• Address client queries and complaints promptly to maintain high satisfaction levels.
• Monitor market trends to anticipate client needs and recommend strategic actions.
• Negotiate contracts and agreements to maximize profit while meeting client needs.
• Assist in the development and implementation of customer success strategies.
• Provide product and service information updates to keep clients informed and engaged.
• Attend industry events and conferences to build relationships and network with potential clients.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in account management or a related customer-facing role.
• Strong negotiation and problem-solving skills to effectively manage client relationships.
• Excellent communication skills, both verbal and written, to convey solutions and ideas.
• Ability to manage multiple client accounts with varying needs and priorities.
• Proficiency in CRM software and MS Office Suite for efficient operation management.
• Demonstrated ability to work collaboratively across different teams and departments.