Technical Support Executive

Role Overview

As an Application Tech Support Executive at Uffizio, you will play a crucial role in providing top-tier support to our customers. You will be the first point of contact for clients seeking assistance with our telematics solutions. Your goal will be to ensure customer satisfaction, resolve technical issues, and offer guidance on the use of our products.

Uffizio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications

• Provide technical assistance to clients for Uffizio’s telematics software platforms.
• Diagnose and resolve software, configuration, and GPS device-related issues.
• Coordinate with the development and QA teams for issue resolution and bug tracking.
• Support API integrations, server setups etc
• Maintain logs, prepare documentation, and provide training or remote support to clients.
• Handle client escalations and ensure high service quality.
• 1–3 years of experience in technical support, preferably in telematics, GPS tracking, or IoT systems.
• Basic understanding of APIs.
• Familiarity with GPS devices, communication protocols (TCP/UDP), and data flow is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work effectively under pressure.
  
  

Why Join Us?

Competitive salary and benefits package.

Opportunities for professional growth and career advancement.

Work with a talented, dynamic, and supportive team.

Exposure to cutting-edge telematics technologies.

Flexible work environment .

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